Alaska Airlines employee uses her own credit card to get stranded Delta passenger home
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WorldTraveler
Corn Field
- Dec 5, 2003
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so we can have the same discussion here that is on a.net since the facts are no more clear and won't be than what is being discussed on a.net?
all that is clear is that an AS employee did NOT buy a ticket with her own personal credit card.
S/he and other AS employees have been given pretty broad authority to resolve customer service issues and win against DL and the company will gladly pick up the tab.
AS' policy for both is pretty clear.
and if they really pulled something off because of a problem which DL didn't resolve, then good for them - and the agent is probably being high fived all over AS.
what is clear from this and the endless articles in the SEA business press about AS and DL is that both carriers are using whatever means they can to take their business tensions to the press.
and therefore, this won't be the last chapter - from either side.
all that is clear is that an AS employee did NOT buy a ticket with her own personal credit card.
S/he and other AS employees have been given pretty broad authority to resolve customer service issues and win against DL and the company will gladly pick up the tab.
AS' policy for both is pretty clear.
and if they really pulled something off because of a problem which DL didn't resolve, then good for them - and the agent is probably being high fived all over AS.
what is clear from this and the endless articles in the SEA business press about AS and DL is that both carriers are using whatever means they can to take their business tensions to the press.
and therefore, this won't be the last chapter - from either side.
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
- 10,721
Yes, the agent is being reimbursed for using her own credit card.
it was all a show for the passenger who probably was set up to create the incident in the first place.
AS wants out of the codeshare agreement and is willing to offer as many of these incidents as possible to get DL's code of AS' flights.
it's all a war of words .... here on forums and with AS and DL.
some aren't smart enough to see thru it for what it is.
the facts are pretty obvious that DL is winning in building its hub at SEA and it is hurting AS who is willing to fight back and play dirty, just like a lot of people here.
it was all a show for the passenger who probably was set up to create the incident in the first place.
AS wants out of the codeshare agreement and is willing to offer as many of these incidents as possible to get DL's code of AS' flights.
it's all a war of words .... here on forums and with AS and DL.
some aren't smart enough to see thru it for what it is.
the facts are pretty obvious that DL is winning in building its hub at SEA and it is hurting AS who is willing to fight back and play dirty, just like a lot of people here.
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
- 10,721
God bless Judy. Way to pass it forward. To offer this to a passenger and coming from her own pocket speaks volumes about her character. It really just sounds like this passenger was folded into a bunch of problems that stemmed from Delta's side of the counter. Delta just lost a customer indeed. Delta never has givin and actual explanation of what happen and why her ticket was canceled. Great job Judy...
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
- 10,721
AS batted and got a single.
the game is far from over.
thanks for at least recognizing it is all just a big game of words in the press.
and the agent didn't pay for anything out of her/his own pocket without being reimbursed.
the game is far from over.
thanks for at least recognizing it is all just a big game of words in the press.
and the agent didn't pay for anything out of her/his own pocket without being reimbursed.
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
- 10,721
but since AS and DL are for-profit companies, what happens in the finance office is all that really matters.
given that DL has over 4000 new seats/day coming to the SEA market by this summer compared to a year ago and AS is adding about 75% of what DL is adding, AS is very likely seeing a major impact to their bookings and finances and need to try to fight back.
no one goes down without a fight, right?
btw, since you seem to have great pride in what WN has done at DAL, do you know how many new seats that WN has added at DAL in the past year as of this summer's schedule?
about 7500 seats per day.
so DL is adding 55% of the seats at SEA that WN has added at DAL and we know that AA execs have said that the impact on AA's DFW local RASM has been more than they expected.
SEA is a smaller market and AS is compounding the problem by adding its own capacity so that SEA is seeing about as much new capacity this summer compared to a year ago as DAL is seeing.
so, yes, AS is trying to fight back with words and in the press... but the likelihood is that DL will be just as successful with its next round of additions at SEA as they have with the ones before it - and comparable to the success WN has had at DAL.
given that DL has over 4000 new seats/day coming to the SEA market by this summer compared to a year ago and AS is adding about 75% of what DL is adding, AS is very likely seeing a major impact to their bookings and finances and need to try to fight back.
no one goes down without a fight, right?
btw, since you seem to have great pride in what WN has done at DAL, do you know how many new seats that WN has added at DAL in the past year as of this summer's schedule?
about 7500 seats per day.
so DL is adding 55% of the seats at SEA that WN has added at DAL and we know that AA execs have said that the impact on AA's DFW local RASM has been more than they expected.
SEA is a smaller market and AS is compounding the problem by adding its own capacity so that SEA is seeing about as much new capacity this summer compared to a year ago as DAL is seeing.
so, yes, AS is trying to fight back with words and in the press... but the likelihood is that DL will be just as successful with its next round of additions at SEA as they have with the ones before it - and comparable to the success WN has had at DAL.
WorldTraveler said:
Then why are you so unhinged, quick to spin, quick to circle the wagons for DL???
If this didn't matter all you could have said was "cool story", but no, you had to post multiple 100+ word posts glorifying DL and at the same time dissing a competitor.
It couldn't be that DL isn't winning, could it?
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