Delta rescues group of 5th grade students after AA cancels their flight

Discussion in 'American Airlines' started by jimntx, Jun 10, 2019.

  1. cltrat

    cltrat Veteran

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    Upper management may had have not known but it’s the piss poor culture they have instilled that causes stuff like this. AA doesn’t give 2 cents about any paying customers. They prove it pretty much every day. How many fly AA because they want to? Hah very damn few they fly us because they have to. Upper management is solely the blame for that.
    I took this stupid learning hub test yesterday,I think it was the one turn one team one,it had a video in it about how important customers were to them. Lol I almost threw up, I thought I was watching one of those old WW2 propaganda films. What a croc of chit that was
     
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  2. swamt

    swamt Veteran

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  3. robbedagain

    robbedagain Veteran

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    One thing u can count on. DL to the rescue. AA to the chitters
     
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  4. JREwing

    JREwing Member

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    And without a union.... Shocker
     
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  5. cltrat

    cltrat Veteran

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    I don’t think not having a union has anything to do with it.
    They just don’t have idiots running the show like we clearly do.
     
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  6. robbedagain

    robbedagain Veteran

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    Side note. In an article on usatoday a passenger was upset her heirloom was destroyed on a DL flight n she raised cane about it.
     
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  7. UPNAWAY

    UPNAWAY Veteran

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    My guess is management was well aware of the numerous cancellations. And management knows, Planers, Routers, MOC, Crew Sceduling etc. make tough decisions to minimize the disruption. How would they possibly know about 41 school kids and the potential optics if someone one the ground didn't inform them. We have zero details to make any assumptions. But if you check social media for generic complaints about AA its almost always from line agents actions not some evil management cabal making decesions. When I worked as agent at an airport I always did what I could to mitigate issues including escalating it up the chain has high as necessary. I know most of our agents do that too.
     
  8. Kev3188

    Kev3188 Veteran

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    One side note to add some color here:

    Delta has it set up where our Connection carriers can sub flights for one another (ie, having 9E run a flight if, say, Skywest cancels due to maintenance). What that means is that we sometimes have hot spares waiting. I don't know if that was the case here, but it may have made building an extra section to run a rescue flight that much easier...
     
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  9. jimntx

    jimntx Veteran

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  10. dfw gen

    dfw gen Veteran

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    Again the only thing aa hates more then passengers are its employees.
     
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  11. B737 driver

    B737 driver Veteran

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    Rat also when the idiots are doing nothing but grabbing the money!
     
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  12. cltrat

    cltrat Veteran

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    A former NASCAR driver and his wife have been ripping AA for a few days now on Twitter after multi day cancellations and piss poor customer service responses. You should see the replies with peoples own bad experiences. The most common statement? Worse airline ever , that and fly Delta
     
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  13. Kev3188

    Kev3188 Veteran

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    Which one?
     
  14. cltrat

    cltrat Veteran

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    Kenny Wallace and his wife Kim
    She was really laying the wood to them and many were chiming in.
     
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  15. Kev3188

    Kev3188 Veteran

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    Thanks! I'll check it out.
     

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