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I call BS on that article/letter. When was the last time you saw a "snack bag" on AA? None of the Buy on Board snacks we sell come in a bag, or anything resembling a bag.
This is all you need to know about the validity of this story: "according to passenger..."I think the whole thing is BS. It just doesn't ring true. No one goes off the wall like that without some prodding. Not to say some FA's aren't overly sensitive, but I just don't believe the incident really occurred as described.
MK