Thank you United for making me appreciate just about every other airline.Sometimes you do not appreciate what you have until something comes along that shows you what BAD can really mean. You define BAD to its true dark character United. Rude, unprofessional, insensitive, greedy...not enough adjectives to define your service levels. Like Mr President would say " United is Bad. Very Bad " And I love you American Airlines...hope you will be able to forgive me for doubting you in the first place.