JetBlue's E190 division has gotten off to a less than stellar start.
The JFK-BOS flights are full, but all of them are chronically late, mostly due to MX issues. On day one, things got so bad that A320's were subbed on the route. In addition, other routes that were supposed to be E190 (BOS-PBI, for example), have been switched to A320.
Executive brass has now decided to take delivery of only the first 7 planes on order, and reevaluate the rest of the order based on the reliability of these aircraft. Speaking with E190 certified MX techs, I have been told things such as "the wiring on these planes is the worst I've ever seen. Craftsmanship is horrible." Embrarer now has several workers from Brazil stationed at T-6 JFK 24 hours a day for support.
Company brass also has conceded that the A/C should have been initially used on a "not new" route, such as JFK-BUF. By introducing the aircraft on a new "Shuttle" type of route, they have already alienated business customers who will not return over the course of 3 days. Comments such as "US Airways Shuttle is never late" are consistently heard throughout the terminal.
Regards,
ISP
The JFK-BOS flights are full, but all of them are chronically late, mostly due to MX issues. On day one, things got so bad that A320's were subbed on the route. In addition, other routes that were supposed to be E190 (BOS-PBI, for example), have been switched to A320.
Executive brass has now decided to take delivery of only the first 7 planes on order, and reevaluate the rest of the order based on the reliability of these aircraft. Speaking with E190 certified MX techs, I have been told things such as "the wiring on these planes is the worst I've ever seen. Craftsmanship is horrible." Embrarer now has several workers from Brazil stationed at T-6 JFK 24 hours a day for support.
Company brass also has conceded that the A/C should have been initially used on a "not new" route, such as JFK-BUF. By introducing the aircraft on a new "Shuttle" type of route, they have already alienated business customers who will not return over the course of 3 days. Comments such as "US Airways Shuttle is never late" are consistently heard throughout the terminal.
Regards,
ISP