"The higher pay raises have been funded largely by improvements in productivity," Kelly told reporters in a conference call last week. "I've been very proud of our people and how hard they've worked and the kind of results they've put out.â€
Worker productivity has improved 24 percent in the past five years by one measure, he says. In 2001, Southwest had the equivalent of 89 employees for each aircraft; by 2006, that number was 68. Even with bigger workloads, Southwest workers are "the friendliest, most helpful employees in the business," Kelly said, citing customer surveys.
http://www.star-telegram.com/business/story/157919.html
Worker productivity has improved 24 percent in the past five years by one measure, he says. In 2001, Southwest had the equivalent of 89 employees for each aircraft; by 2006, that number was 68. Even with bigger workloads, Southwest workers are "the friendliest, most helpful employees in the business," Kelly said, citing customer surveys.
http://www.star-telegram.com/business/story/157919.html