Wow $222 for your groups bonus. In rez its a whopping 88 dollars for the quarter. Thats factoring in the 14.2 minutes of personal time a day. The 26 seconds between phone calls max. The no more than 3 percent of total time reading mandatory briefings and other mandatory info. Any deviation from these numbers affects your productivity and you will be disciplined for it. Any deviation also shows up on every supervisors screen so if a supervisor doesnt speak to you the operations center will since they get a phone call from chicago wondering why you arent working. Don't forget when you are working and being monitiored every keystroke is being flashed on the supervisors screen.
These stats are under review every year and are predicted to go lower so agents can go even faster never mind the fact half your time you are waiting for your screen to move since the machine locks up continuously. My favorite is when management came around to ask agents if they want to go to India or Canada to help train our replacements for the good of the company and the excellent learning opportunity. Also the help train the computer VRU for reservations so the computer (SIMON) can book reservations without speaking to a person. By the way we don't know if your office will close or not but if we did we wouldnt tell you because you wouldnt come in and we cant handle all those calls like what happened in California when they closed.
Yup, lots of trust in management under these conditions.
:unsure:
These stats are under review every year and are predicted to go lower so agents can go even faster never mind the fact half your time you are waiting for your screen to move since the machine locks up continuously. My favorite is when management came around to ask agents if they want to go to India or Canada to help train our replacements for the good of the company and the excellent learning opportunity. Also the help train the computer VRU for reservations so the computer (SIMON) can book reservations without speaking to a person. By the way we don't know if your office will close or not but if we did we wouldnt tell you because you wouldnt come in and we cant handle all those calls like what happened in California when they closed.
Yup, lots of trust in management under these conditions.
:unsure: