The person in question was listed below my D3 and was given a f/c boarding pass before my friend was given a coach (he was listed in f/c) seat. There were several out of order. Is the a common occurance.
First off: Print a copy of the PALL and send it to NRSA. That's the only way they find out about these things. Make sure it says F next to your friends name on the list first to indicate she wanted first.
It could have been a friend of the agent's or the crew. It could have been a cute pilot and the agent wanted to give him a good seat.
Things like that AREN'T supposed to happen but they often do. If helps if you have access to, and know how to look up the list. I ALWAYS print it and listen to the order they call out the standby names. If it is a very crowded day, I reprint it.
One time in LAX on New Years Day they gave a D2 a boarding pass and he was 20 numbers below me. There were a zillion D1's and I was at the top of the list. After I looked up the list again and saw they issued him a ticket, and saw him board. (I knew the guy) I went up to the counter and asked for my BP and they said, " we haven't called standby's yet". I said I saw someone with a seat number. The agent punched in a zillion keys and pulled the list up and said, "where?" The guy in question wasn't on the new list.(magic!) I slapped the paper I was holding on the counter and said "that's funny, your list is different than my list. And I knw my list is right because I spoke to him before he boarded, saw his BP, and watched him board the airplane before I walked up here". (I went on a layover w/ 2 of my friends who were working the flight and he was the companion of the purser.)I asked them if LA does boarding priority different than other bases because in NY and everywhere else D1's come before D2's. They looked at each other, tapped a few more keys, and the ticket machine spit out my BP.
I also experienced a D6 (Jet Blue pilot) getting a seat before the rest of us. He was cute (which is why I asked) and the agent was all over him like a rash. She called him up to the counter first. She waited awhile and then called the rest of us. He was loitering around so I saw his seat was an aisle. She handed me a middle seat. I asked if she had any aisles left and she said no. I said " well I noticed the D6 that you gave a BP to before all the D1's and D2's got an aisle seat..." and before you know it I had an aisle seat.
It gets me crazy because I only get to the bottom of this stuff because I have access. (though it might aid my not having a stroke if I didn't print the standby list) How about all of our friends and family flying around getting hosed out of flights or seats because of these types of shenanigans?