Recent content by dontsaystewardess

I take the A&B certificate program very seriously. Sorry you don't.

I work in the Health Care industry and travel 40 weeks a year primarily on US. I thought I would just let these folks on the front line understand what we see. You can be sarcastic and insulting or use the information to your benefit. These were not complaints. BTW I do hand out the A&B...

Instead of being so defensive, understand that my comments are the way I see it. "Customer Perception" is everything in a service business. I hope you are taking care of me on my next TPA to PHX flight.

Your contempt for the customer is obvious from your post. Indeed, the FA's on my last 3 flights both east and west announced they were the "cleaning crew". What you actually have to do is your business. The whole East vs West business is very tiring to us customers. I was on a PHX to LAX...

As a longtime US1 and someone who flies US every week, I'd like to suggest a few customer service improvements that I see as costing very little but adding much value. 1. One of the biggest issues I see with US is the whole unruly boarding process. This could be solved easily by boarding the...