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    Express Meltdown - Was It Serioius?

    Show up for a New Haven to PHL flight on Saturday (1/8). Ship arrives early (DH 8). Unusual, in that a crew change occurs at 3 in the afternoon. Anyway, the new Captain, an older fellow by Express standards, goes out to the plane, comes back looking unhappy, and disappears with a bunch of...
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    Swa In Phl - Part 2

    On October 27, 2003, on this board, deelmakur posted the following with regard to WN's anouncement that it would deviate from its normal pattern of avoiding congested airports with the potential to disrupt its unique turnaround procedures: "Simply stated, what this does is drive a stake through...
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    About Censorship

    The curious editing, followed by the mysterious disappearance of a short thread featuring an email reply, supposedly from the CEO, is disturbing. Firstly, without evidence to the contrary, one has to assume it was real. The speed with which it was removed sort of validates that. As anyone who...
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    Strange Inventory Question

    Even though I'm US1, I used a 20,000 mile award to guarantee an upgrade on a trip which skirts the Thanksgiving holiday. In spite of that, I cannot get an F seat on the Saturday before Thanksgiving (11/22). Closer examination shows no G inventory on any Florida flights that day. There are also...
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    Song 757's Equipped For Over Water?

    Have been experimenting with Song, and am a little disappointed with on time performance, including 4 hour delays to Florida last night (8/26). Other carriers seemed to be having less difficulty. My wife was traveling, and I checked her progress with tracking software.It looked like both the...
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    How to Get Your Lunch Eaten Without Serving It

    The following ia an excerpt from a post I put on another board. It was written after a transcon flight I took on USAirways, and I wanted it to go where some employees could see it: I have a slightly different take on the meal thing. Firstly, I flew bck to Seattle from CLT and they were selling...
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    How Are These People Still Working?

    My son had a ticket to Scandinavia on Icelandair. They've suspended service to NYC for the winter,so he had to go to BOS to get the flight. I booked him on the Shuttle, and took him to LGA. At check-in,got the rudest, most slothful agent I have ever seen. Unhelpful. First told us there was no...
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    Another Open Letter to Management (Trying to be Constructive)

    Guys, when you're right you're right. Providing elite benefits to people who can figure out how to get them on the cheap is something you should fix. Doing it the way you have so far is, at best, somewhat inelegant. Castigating people who have been your customers for many years for having taken...