- Feb 20, 2004
- 778
- 2
i was able to secure a companion pass for a friend from bna-chs (via, clt, of course). together we purchased the ticket on the hub (employee travel center). said friend is a 75 year old woman who was travelling to take care of her daughter who was having major surgery. she collects only social security, so a companion pass was integral in enabling her to be with her daughter. the wonderful agents in bna got her off with no problem she did need to change her return date due to complications with her daughters surgery. she called the employee travel line and changed the reservation to return today. upon arriving in chs she was told that she never paid for the ticket (despite having the printout from the etc) and was required to pay $415.00 for a non-refundable ticket to get home. additionally, the agent made some symbol on her boarding pass--she was later flagged going through security and receieved a complimentary body and luggage search from security.
this is a 75 year old woman!!!
most importantly, i need to help her get her $415.00 returned. what is the process? second, how could this happen? and, what recourse(s) does she have with respect to dealing with the agent who treated her so poorly?
many thanks for any thoughts, ideas, or suggestions!!!
this is a 75 year old woman!!!
most importantly, i need to help her get her $415.00 returned. what is the process? second, how could this happen? and, what recourse(s) does she have with respect to dealing with the agent who treated her so poorly?
many thanks for any thoughts, ideas, or suggestions!!!