Airline rankings
May 16, 2006
• In poll, NWA is last airline
Overall, customers are not happy with the quality of service. Here are the airlines' scores on a 100-point scale.
Airline 2006 score % change
INDUSTRY 65 Down 1.5%
Southwest 74 No change
Continental 67 Down 4.3%
Delta 64 Down 1.5%
United 63 Up 3.3%
American 62 Down 3.1%
US Airways 62 Up 8.8%
Northwest 61 Down 4.7%
Source: American Customer Satisfaction Index
May 16, 2006
• In poll, NWA is last airline
Overall, customers are not happy with the quality of service. Here are the airlines' scores on a 100-point scale.
Airline 2006 score % change
INDUSTRY 65 Down 1.5%
Southwest 74 No change
Continental 67 Down 4.3%
Delta 64 Down 1.5%
United 63 Up 3.3%
American 62 Down 3.1%
US Airways 62 Up 8.8%
Northwest 61 Down 4.7%
Source: American Customer Satisfaction Index