American Eagle Revises Onboard Product Offerings Based on Customer Feedback

Paul

Veteran
Nov 15, 2005
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American Eagle Airlines, the regional affiliate of American Airlines, announced that it is providing customers with a new snack box option for purchase and will continue offering complimentary sodas and juices, based on the results of recent customer feedback.

"American Eagle has listened to our customers and conducted a number of product tests to determine what they value," said Jon Snook, Senior Vice President - Customer Service. "These new products directly reflect what we heard from our customers and we believe they will enjoy the options we'll provide."

Eagle has updated its snack box items based on customer survey data, and will be going to one box regardless of time of day. The items reflect customer preference for healthier snacks. The snack box will continue to sell for $3.

This new box will contain a Quaker Fruit and Oatmeal Apple Crisp Bar, a box of Sun Maid Raisins, Jacob's Crackers, Le Petit Fromage Cheese Spread and a 4-pack of Lorna Doone Shortbread Cookies.

PR Newswire
 
American Eagle Airlines, the regional affiliate of American Airlines, announced that it is providing customers with a new snack box option for purchase and will continue offering complimentary sodas and juices, based on the results of recent customer feedback.

"American Eagle has listened to our customers and conducted a number of product tests to determine what they value," said Jon Snook, Senior Vice President - Customer Service. "These new products directly reflect what we heard from our customers and we believe they will enjoy the options we'll provide."

Eagle has updated its snack box items based on customer survey data, and will be going to one box regardless of time of day. The items reflect customer preference for healthier snacks. The snack box will continue to sell for $3.

This new box will contain a Quaker Fruit and Oatmeal Apple Crisp Bar, a box of Sun Maid Raisins, Jacob's Crackers, Le Petit Fromage Cheese Spread and a 4-pack of Lorna Doone Shortbread Cookies.

PR Newswire
Had to figure they would cancel charging for sodas.Good move :up:
 
Sorry, but it was a dumb move to even test charging for a soda.

-1 + 1 = 0 last time I checked, so it is mathematically impossible for no longer selling sodas to be classified as a good move.