Any airline that United starts talking to should beware

[nostradamus]

Original Frontier Airline history, dealing with United

 

[Flying Photog]

They don't just cut throats, they cut customer service, jobs and pay too! B)

 

[US1YFARE]

They don't just cut throats, they cut customer service, jobs and pay too! B)

Well, then Doug Parker will love running UA then. Doug Parker will have a field day cutting any amenities UA offers. UA will be the largest ghetto airline in the world.

 

[laura62]

Original Frontier Airline history, dealing with United

It's called.....business.

As far as "service" The passengers will get what their willing to pay for. That's called business.


As for cutting jobs and pay-remember September 11, 2001? United Airlines lost employees, passengers and two airframes. Those of us who survived those times have had to make sacrafices, yes. Making sacrafices to rebound from that tragedy...you would call that business, too.

 

[AIRBORN1]

It's called.....business.

As far as "service" The passengers will get what their willing to pay for. That's called business.
As for cutting jobs and pay-remember September 11, 2001? United Airlines lost employees, passengers and two airframes. Those of us who survived those times have had to make sacrafices, yes. Making sacrafices to rebound from that tragedy...you would call that business, too.

who gives a sh*T.... United is short headsets and amenites kits in first and business at washington dulles. Beijing was canceled twice this week 747 from dulles because united cant get it together.. The hotels didn't even take the hotel voucher because they said ual doesnt pay its bills to the hotel. United is going into the tube. If the stock holders don't do something quick we will have no more ual. All the airlines AA-NW are in the same boat.

 

[rotate]

It's called.....business.

As far as "service" The passengers will get what their willing to pay for. That's called business.
As for cutting jobs and pay-remember September 11, 2001? United Airlines lost employees, passengers and two airframes. Those of us who survived those times have had to make sacrafices, yes. Making sacrafices to rebound from that tragedy...you would call that business, too.

The airline "business" is argueably the worst business the world has ever seen. Devastated customers, investors, creditors, and employees all share the misery of a "business" that can't 1) deliver an acceptable service, 2) can't deliver a competitive return on capital, 3) can't consistently pay it's bills and 4) can't deliver a decent quality-of-life for the employees that work in the industry.

Some of these problems are directly attributable to the fact that government will neither control the industry nor get out of the way; it is perfectly positioned to ensure the worst possible result. In my view, the "business" would be well-served if the government would move in either direction: either more regulation or no regulation at all.

 

[Dave]

The airline "business" is argueably the worst business the world has ever seen. Devastated customers, investors, creditors, and employees all share the misery of a "business" that can't 1) deliver an acceptable service, 2) can't deliver a competitive return on capital, 3) can't consistently pay it's bills and 4) can't deliver a decent quality-of-life for the employees that work in the industry.

Some of these problems are directly attributable to the fact that government will neither control the industry nor get out of the way; it is perfectly positioned to ensure the worst possible result. In my view, the "business" would be well-served if the government would move in either direction: either more regulation or no regulation at all.

Agree 100%.

 

[nostradamus]

It's called.....business.

As far as "service" The passengers will get what their willing to pay for. That's called business.
As for cutting jobs and pay-remember September 11, 2001? United Airlines lost employees, passengers and two airframes. Those of us who survived those times have had to make sacrafices, yes. Making sacrafices to rebound from that tragedy...you would call that business, too.

Are we discussing 911 or the intentional removal of a competitor using questionable business practices and union tactics, as in the Frontier debacle?

 

[JungleClone]

What a great attitude. "Passengers will get what they pay for".

Are you kidding me? That is the kind of attitude that is pissing away UA's once-great customer service. Hate to break it to you, Laura62, but you do realize that there are numerous other airlines out there that you compete with on a head to head basis in each given market, don't you? Having that kind of attitude about service IS the problem. A successful company will strive to go above and beyond for the customer regardless of what he or she has paid. That's what wins loyalty and intent to repurchase. Giving the bare minimum, simply because a customer paid a bargain-basement fare, will only serve to lose that customer to your competitors.

And I hope you're not trying to blame the customer for the low fares that are paid. It's what the market will bear. You can thank the over abundance of other airlines for that one. There are simply too many airlines to compete with to drive up fares to a higher level. And even when an airline sticks its neck out and raises fares, other airlines will refuse to match and the fare increast gets pulled. And then the mental midget executives at those same airlines will then cry and whine in the media about how they have no pricing power. There is a reason why the airline industry has never been noted for its stellar executives.

I certainly sympathize with you for having weathered the storms at UA and all the cuts that came with it. I did so myself, until I got so tired of it that I moved on to another industry. But your attitude toward "service" only serves to highlight how far UA's service has fallen and how huge the task is for UA's so-called "leadership team" to get service levels back to where they once were.

 

[ualdriver]

The airline customer IS getting exactly what they're paying for. They want cheap, they're getting cheap. And they're going to get more of "cheap," too. When Orbitz, Travelocity, and Expedia have a way to rank airlines by some sort of "customer service" ranking and passengers actually make that their top choice (or even their second choice), then the airlines should worry about providing good customer service. Until then, they'll get "adequate" customer service. because it's cheap to provide.

The people that actually want good customer service and pay for it, too, will continue to get it. They'll have their special phone numbers, red carpet at the podium, premium seats, etc. As for everyone else, they're getting what they pay for!

 

[whatkindoffreshhell]

Since Al Kahn and the CAB disappeared the airline industry has been a sensational improvement for all everyone connected to the industry --- EXCEPT the non-managment employees.

The next big bang in the business will be when UA walks down the aisle with someone.

 

[AIRBORN1]

[quote 04:25 PM']

 

[laura62]

What a great attitude. "Passengers will get what they pay for".

This has nothing to do with "attitude". It's a fact.


"Are you kidding me? That is the kind of attitude that is pissing away UA's once-great customer service. Hate to break it to you, Laura62, but you do realize that there are numerous other airlines out there that you compete with on a head to head basis in each given market, don't you?"

Yes, I do. And no I'm not kidding you. I"ve been in this industry for more than 20 years and am familiar with market and competition.

"And I hope you're not trying to blame the customer for the low fares that are paid."

Absolutely not. The customer simply must acknowledge that rock bottom prices get you rock bottom service. Simply, full flights, no pillows, blankets, meals, less staff(thus attention) per passenger, long lines, long holds on the phone, just to name a few. I stand by my comment.

"I certainly sympathize with you for having weathered the storms at UA and all the cuts that came with it. I did so myself, until I got so tired of it that I moved on to another industry. But your attitude toward "service" only serves to highlight how far UA's service has fallen and how huge the task is for UA's so-called "leadership team" to get service levels back to where they once were.

Thank you for your sympathy. And in return I'm sincerely happy for you JungleClone, that you you found something outside of the airline industry. When one tires of something one should move on. Personally, I still love my job. I'm very good at it and am regularly recognized by my passengers for it, too. That's why I'm still here.

 

[NewHampshire Black Bears]

who gives a sh*T.... United is short headsets and amenites kits in first and business at washington dulles. Beijing was canceled twice this week 747 from dulles because united cant get it together.. The hotels didn't even take the hotel voucher because they said ual doesnt pay its bills to the hotel. United is going into the tube. If the stock holders don't do something quick we will have no more ual. All the airlines AA-NW are in the same boat.

///////////////////////////////////////////////////////////

Sorry AIRBORNE1, I've got to disagree.

BUT, First let me tell you VERY HONESTLY, that it IS CRIMINAL what Tilton is doing, OR NOT DOING, to keep UAL the Great airline that it has been, for many years !!!!

You specifically mentioned AA-NW. "IF" UAL does "falter", those 2 carriers would definitely benefit(as SAD as that would be, if it were to happen)

It IS truly a "dog eat dog" game 🙁 🙁


NH/BB's

 

[NewHampshire Black Bears]

Since Al Kahn and the CAB disappeared the airline industry has been a sensational improvement for all everyone connected to the industry --- EXCEPT the non-managment employees.

The next big bang in the business will be when UA walks down the aisle with someone.

///////////////////////////////////////////////////////////

Sadly("freshhell") UAL IS "poised" and MORE than ready, for the trip to the alter.

For obvious reasons, AA/NW and I firmly believe DL would NOT touch UAL with a 10 foot pole, AND if CO is smart, they'll avoid UAL as well.
WHICH leaves US Air(with PARKER) who can't even run the US/HP show.
Whats really scary is that Parker has "mucho" Investors($$$) available to him, and a MORE THAN WILLING Tilton, who is ready to PROSTITUTE himself, to Parker

Just my mumble opinion !

NH/BB's