- Dec 17, 2019
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Through the employee and his/her Supervisor is the first step.How would an employee family member go about appealing a suspension from Buddy Pass privileges?
Just like JREwing, I want to hear the rest of this story. I worked for AA for 15 years and I never heard of someone's pass privileges being cancelled/suspended. Well, except for the time when I was relatively new and cancelled a booking for myself commuting to STL from DFW . I had already checked in as a D2. I cancelled that booking and rebooked as a D1 because the seats were all going to D1s. The gate agent told me (very kindly) that "I can't stop you from doing what you just did, and I will give you a boarding pass if you insist, but I think you should know that what you did is a termination offense for abuse of the non-rev travel rules. I decided to do the smart thing and cancel the D1 booking. BTW, I confirmed with Flight Service management afterward that it was in fact a termination offense, and that the agent had done me a major favor by advising me.
Just like JREwing, I want to hear the rest of this story. I worked for AA for 15 years and I never heard of someone's pass privileges being cancelled/suspended. Well, except for the time when I was relatively new and cancelled a booking for myself commuting to STL from DFW . I had already checked in as a D2. I cancelled that booking and rebooked as a D1 because the seats were all going to D1s. The gate agent told me (very kindly) that "I can't stop you from doing what you just did, and I will give you a boarding pass if you insist, but I think you should know that what you did is a termination offense for abuse of the non-rev travel rules. I decided to do the smart thing and cancel the D1 booking. BTW, I confirmed with Flight Service management afterward that it was in fact a termination offense, and that the agent had done me a major favor by advising me.
It was less than 1 hour prior to departure. Besides, at the gate, what the agent says are the rules, are the rules. Kinda like when my father used to tell us that the law is what the cop on the beat says it is . Oh, and he said, "Don't EVER tell a policeman [or gate agent for that matter] "You can't do that." (That's what courts are for...to settle such issues.)BTW that gate agent was wrong or the rule has changed. That's perfectly allowed as long as it is 1 hr prior to departure.
I just received a report on a buddy pass Rider who boarded the flight drunk and started verbal altercation with another passenger she was allowed to continue the flight.. as it turns she was alcoholic in recovery who told me she "had a slip-up at the airport" during a lengthy delay.. I've responded telling him that accepted full responsibility for her behavior and it was my lack of judgment allowing her to fly, although in my own defense I was I was unaware she was an alcoholic since we had never had any drinks together and I had not ever smell it on her breath.. I'm assuming they'll terminate my flight benefits.. I just recently took a VEOP..I'm not clear about your question...
Do you mean that an employee lost their Buddy pass privileges? Meaning that the employee can not give out Buddy passes. Or do you mean that an "earth person" (LOL) who was on an employee's list of D3 travelers was removed from the list for violation of some rule(s).
In either case, this sounds like the punishment for a serious infraction of the non-rev travel rules--such as smoking in the lavs, or excessive consumption of alcohol followed by demands for more, or using Buddy passes for business travel. If it's that sort of issue, my guess is those travel privileges can be kissed goodby. I think the company has been very clear over the years as to what is expected in return for the free or almost free travel.
Starting with your supervisor is not a bad idea, but for chrissakes TELL THE TRUTH as to why the privileges were suspended, and don't try to make it the company's fault. I can assure you that whatever incident resulted in the suspension, it has already been written up to the nth degree and lying about your side of the issue will only make things worse (can you say termination?). If you are the employee you must know that you are held responsible for the behavior of your Buddy pass travelers.