CLT flight attendant flips out; attacks fellow crew and air marshals

FWAAA

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Jan 5, 2003
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This is bizarre: CLT-based FA flips out and disrupts both legs of CLT-FRA and FRA-CLT last week. Fellow crewmembers tried to have her removed before they departed CLT but management failed to remove her:

An American Airlines flight attendant faces federal charges after she began attacking fellow crew members and U.S. marshals on both legs of an international flight from Charlotte.

Joanne Snow is charged with interference with flight crew members and attendants, and assault on an officer or employee of the United States, according to court documents related to the case.

Snows erratic behavior disrupted both legs of American flight 704 from Charlotte to Frankfurt, Germany, on Nov. 23 and 24, according to a federal affidavit.

According to the affidavit by federal Air Marshal Joseph D. Fialka, who was assigned to the round trip, Snow slapped other flight attendants and shoved, punched or kicked at marshals. Fialka says that other flight attendants told him before takeoff from Charlotte that they had tried to have Snow removed from duty but that American did not replace her.
http://www.charlotteobserver.com/news/local/crime/article47152575.html
 
Wow a bit scary - any word on why she was not removed before departure
 
Here's the criminal complaint filed by the air marshal with all the details:

http://media.cmgdigital.com/shared/news/documents/2015/11/30/Flight_attendant_complaint.pdf

No word on why incompetent CLT management refused to remove her before the flight or why the captain agreed to depart with a bat-**** crazy FA on board. Even more disturbing, no word on why anyone agreed to fly her back to CLT after her behaviour on the CLT-FRA flight.

Is the A330 staffing at FAA-minimum crews? If there are extra FAs (contractual, for service elements), then the flight would not have to be cancelled if she had been left behind.
 
FWAAA said:
Here's the criminal complaint filed by the air marshal with all the details:

http://media.cmgdigital.com/shared/news/documents/2015/11/30/Flight_attendant_complaint.pdf

No word on why incompetent CLT management refused to remove her before the flight or why the captain agreed to depart with a bat-#### crazy FA on board. Even more disturbing, no word on why anyone agreed to fly her back to CLT after her behaviour on the CLT-FRA flight.

Is the A330 staffing at FAA-minimum crews? If there are extra FAs (contractual, for service elements), then the flight would not have to be cancelled if she had been left behind.
 
Normally the A330 is staffed with one more F/A than what is mandated.  The F/A contract provides for extra pay for the remaining F/A's who have to take up the slack.
 
However, there is usually a "circle the wagons" effect on at least some of the F/A cadre if one is told he/she is being removed for cause and thus if any one, or more, of the others threatens to get off the trip in defense the flight might get canceled.
 
FWAAA said:
Here's the criminal complaint filed by the air marshal with all the details:

http://media.cmgdigital.com/shared/news/documents/2015/11/30/Flight_attendant_complaint.pdf

No word on why incompetent CLT management refused to remove her before the flight or why the captain agreed to depart with a bat-#### crazy FA on board. Even more disturbing, no word on why anyone agreed to fly her back to CLT after her behaviour on the CLT-FRA flight.

Is the A330 staffing at FAA-minimum crews? If there are extra FAs (contractual, for service elements), then the flight would not have to be cancelled if she had been left behind.
 
are you sure it was incompetent management or something else - like union rules or others preventing it from happening
 
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This women is probably mentally ill. I hope she gets the help she needs. How about some compassion for your co-workers during the holiday season?
 
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it is sad and we should have sympathy for her - we should wish her a speedy recovery
 
it's also sad that it quickly went to blaming management for the situation
 
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CLTUSCaptive said:
This women is probably mentally ill. I hope she gets the help she needs. How about some compassion for your co-workers during the holiday season?

That may be what allowed this person to continue on this trip.

Damned if you do, report this person as needing help (being a rat), or not (allowing an unstable person aboard a flight), damned if you don't. Pick one.
 
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Glenn Quagmire said:
That may be what allowed this person to continue on this trip.

Damned if you do (report this person as needing help, or not, and being accused of allowing an unstable person aboard a flight, pick one...), damned if you don't.
very good points
 

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