I understand from reliable sourses that the "Team" did not work. First of all, calls were coming into general sales in reservations--they were not immediately transferred to the team. Employees with under 2 years experience were trying to help passangers and failing. The phone line set up for such emergency did not work for quite a while. Incident reports were not at every position. Then Phx took over all of the calls. They should have known how to handle them but seems people were calling back to get Int. Phx needs to rethink this--who else has had more experience in trauma calls rather than Int?? There should be a mini team at each major airport. Don't limit it to Phx. Or at least an east and west team--no not refering to airlines. This needs to be looked at again. EVERY res agent should be trained in what to do and how to do it. I know my first experience was mind blowing but if I had to do it again you bet I'd know how to calm the public and get the information they needed for them.