CWA'ers feedback from the US Airways Labor Advisory Council meeting...
On Wednesday, May 4, 2005, CWA'ers attended US Airways' Labor Advisory Council meeting. Executives and representatives of the company and other unions were also in attendance.
US Airways executives explained the first quarter financial results, which it amended Wednesday to indicate a $282 million after-tax loss. They attributed, much of this loss to unanticipated high fuel prices and the inability of US Airways to incorporate the higher costs of fuel in its pricing; labor costs, management noted, are now very competitive.
The second part of the executives' presentation focused on ongoing talks between America West and US Airways. Executives said very little about this potential transaction at this time, although they did explain the strategic reasoning that prompted it to engage in these discussions. They provided no information about when they would make further announcements about the outcome of these discussions.
The remainder of the meeting was devoted to Executive VP Al Crellin's discussion of the Company's plan to improve customer service. Most of the changes being contemplated under this plan focus on management communicating more effectively with each other and with TSA. US Airways plans to expand management so that managers are no longer required to cover more than one station - management plans for at least one manager per station. Additionally, each Station Manager will be required to provide a station-specific plan for improving performance and service at his or her stations. Two new slogans will be introduced: "All Together - On Time" and "Never underestimate the power of US."
VP Crellin also announced that the company plans to re-emphasize its "5 minute door close" policy. "Quality effectiveness teams" will be created in CLT, DCA, FLL and PHL, including managment and customer service agents, to review whether the 5 minute policy is being implemented effectively. Finally, on the Res side, VP Crellin announced that the company plans to improve its system for Customer Service Desk reps to be able to respond to customer feedback.
Slides from the executives' presentations are attached to this message and can be downloaded in either PowerPoint format or .pdf format.
Regards,
USA320Pilot
On Wednesday, May 4, 2005, CWA'ers attended US Airways' Labor Advisory Council meeting. Executives and representatives of the company and other unions were also in attendance.
US Airways executives explained the first quarter financial results, which it amended Wednesday to indicate a $282 million after-tax loss. They attributed, much of this loss to unanticipated high fuel prices and the inability of US Airways to incorporate the higher costs of fuel in its pricing; labor costs, management noted, are now very competitive.
The second part of the executives' presentation focused on ongoing talks between America West and US Airways. Executives said very little about this potential transaction at this time, although they did explain the strategic reasoning that prompted it to engage in these discussions. They provided no information about when they would make further announcements about the outcome of these discussions.
The remainder of the meeting was devoted to Executive VP Al Crellin's discussion of the Company's plan to improve customer service. Most of the changes being contemplated under this plan focus on management communicating more effectively with each other and with TSA. US Airways plans to expand management so that managers are no longer required to cover more than one station - management plans for at least one manager per station. Additionally, each Station Manager will be required to provide a station-specific plan for improving performance and service at his or her stations. Two new slogans will be introduced: "All Together - On Time" and "Never underestimate the power of US."
VP Crellin also announced that the company plans to re-emphasize its "5 minute door close" policy. "Quality effectiveness teams" will be created in CLT, DCA, FLL and PHL, including managment and customer service agents, to review whether the 5 minute policy is being implemented effectively. Finally, on the Res side, VP Crellin announced that the company plans to improve its system for Customer Service Desk reps to be able to respond to customer feedback.
Slides from the executives' presentations are attached to this message and can be downloaded in either PowerPoint format or .pdf format.
Regards,
USA320Pilot