Webcast Question
ARLINGTON (theHub.com) - As a reminder to employees who have not yet had a chance to view Dave Siegel's March 24 webcast, the session is available on the Internet through Wednesday. The address is http:\\usairways.internetstreaming.com. Videotapes also are available throughout the system.
Since the webcast, US Airways Today has been running answers to commonly asked questions from employees sent via e-mail that Dave Siegel didn't have time to answer during the web session. Here's today's entry:
Q. Some employees feel like they've been lied to. Morale is in the tank. Why should we believe you now?
A. Many employees have been confronted by customers during a schedule delay, wanting to know exactly when their flight will depart or arrive. And they do their best to answer the question. But they also know that changing circumstances are beyond their control. Did the employee lie to the customer when he or she said the flight would depart by 2 p.m., only to have a creeping delay push back the departure to 6 p.m.? Of course not.
The company is in the same situation. Industry conditions have changed and continue to change. We either adapt or become irrelevant. That's not an easy message to deliver and even harder to receive.
Dave Siegel and other senior officers don't get up every morning thinking, "How can I take advantage of the employees today?" He's trying to save the company. There are tough, unpopular decisions to be made, but as CEO, that's his job. Those of you who have been around have heard this same message about high costs for the last 15 years from at least two other management teams. It wouldn't matter who sits in Siegel's chair -- the reality would be the same.
ARLINGTON (theHub.com) - As a reminder to employees who have not yet had a chance to view Dave Siegel's March 24 webcast, the session is available on the Internet through Wednesday. The address is http:\\usairways.internetstreaming.com. Videotapes also are available throughout the system.
Since the webcast, US Airways Today has been running answers to commonly asked questions from employees sent via e-mail that Dave Siegel didn't have time to answer during the web session. Here's today's entry:
Q. Some employees feel like they've been lied to. Morale is in the tank. Why should we believe you now?
A. Many employees have been confronted by customers during a schedule delay, wanting to know exactly when their flight will depart or arrive. And they do their best to answer the question. But they also know that changing circumstances are beyond their control. Did the employee lie to the customer when he or she said the flight would depart by 2 p.m., only to have a creeping delay push back the departure to 6 p.m.? Of course not.
The company is in the same situation. Industry conditions have changed and continue to change. We either adapt or become irrelevant. That's not an easy message to deliver and even harder to receive.
Dave Siegel and other senior officers don't get up every morning thinking, "How can I take advantage of the employees today?" He's trying to save the company. There are tough, unpopular decisions to be made, but as CEO, that's his job. Those of you who have been around have heard this same message about high costs for the last 15 years from at least two other management teams. It wouldn't matter who sits in Siegel's chair -- the reality would be the same.