- Nov 9, 2003
- 16,512
- 5,865
Oops, the other thread was started while I was typing this up. MODS - please move this there.
Not a pretty month.....
Air Travel Consumer Report - July
12 of 20 reporting airlines for on-time performance (72.1%), but next to last in our "peer group". Mesa, the only Express carrier required to report, came in at 19 of 20 (66.7%).
Hub/Focus City On-Time Performance (US/HP flights only):
CLT 75.9%
DCA 76.8%
LAS 71.9%
LGA 70.2%
PHL 65.3%
PHX 78.0%
PIT 74.6%
12 flights made the "List of Shame" by being late at least 80% of the time for the month. The list of these flights for all airlines is the longest I remember seeing - an indication of what a bad month July was.
We placed 14th worst for the percentage of flights late at least 70% of the time (tied with Mesa), again coming in next to last in our peer group.
We did better on cancellations, coming in at 9 of 20 and 6th in our peer group (beating UA, DL, and AA). Mesa was at the bottom of the list.
Baggage? Still a ways to go - 14 of 20 overall and last in our peer group. Mesa was 17 of 20.
In the complaint catagory, we received more (102) than any other airline but UA (111). As a result, we were 19th of 20 in the ranking, and dead last among our peer group (and behind Mesa
in this catagory).
Jim
Not a pretty month.....
Air Travel Consumer Report - July
12 of 20 reporting airlines for on-time performance (72.1%), but next to last in our "peer group". Mesa, the only Express carrier required to report, came in at 19 of 20 (66.7%).
Hub/Focus City On-Time Performance (US/HP flights only):
CLT 75.9%
DCA 76.8%
LAS 71.9%
LGA 70.2%
PHL 65.3%
PHX 78.0%
PIT 74.6%
12 flights made the "List of Shame" by being late at least 80% of the time for the month. The list of these flights for all airlines is the longest I remember seeing - an indication of what a bad month July was.
We placed 14th worst for the percentage of flights late at least 70% of the time (tied with Mesa), again coming in next to last in our peer group.
We did better on cancellations, coming in at 9 of 20 and 6th in our peer group (beating UA, DL, and AA). Mesa was at the bottom of the list.
Baggage? Still a ways to go - 14 of 20 overall and last in our peer group. Mesa was 17 of 20.
In the complaint catagory, we received more (102) than any other airline but UA (111). As a result, we were 19th of 20 in the ranking, and dead last among our peer group (and behind Mesa
in this catagory).Jim
