hey guys i e-mailed doug parker on al crellin's appointment of vp of ops. it looks like many e-mailed him on it so he gave a general response. i found it to be very sincere. this guy sounds like he wants to make this work. you guys can judge for your selves. here goes.
Hello,
Each of the four of you sent me similar e-mails today. To be efficient, I'm
responding to you collectively instead of individually -- I hope you're OK
with that. In short, you each raised the same point, which is why did we
put Al Crellin on the new management team? I don't want to give Al a
personnel review in a public forum like this (I wouldn't do that to any of
you either), but I am happy to tell you my views of the team and our
expectations for each other.
First and foremost, you should know that we working to build what I believe
will be the best management team in the airline industry. I think we are
off to a great start with yesterday's announcement. The team announced
includes seven AWA officers and Al. I know the AWA team much better than Al
but the point is that it is a team. We will work as a team for the benefit
of the new airline and our employees and support each other to ensure we
have the benefit of everyone's skills and expertise. We have an enormous
integration process ahead, and as confident as I am in the AWA team, I know
that we are going to need the benefit of US Airways experience and an
understanding of Airways' history and processes if we are going to make this
work. Indeed, as we continue to fill out the team below this level, you
will see a less heavy weighting toward AWA.
Next, I think it is a mistake to give either too much blame or too much
credit to a single individual in an organization as large as US Airways. It
takes much more than one person to make or break an airline operation.
Management can certainly mess it up collectively, by not providing the tools
necessary for quality customer service, but it's rarely one individual that
does that -- generally it's a management culture or a series of difficult
circumstances. More importantly, to run a good operation requires everyone
throughout the organization to pull together. I firmly believe that if
management puts the necessary resources in place, makes good common sense
policy decisions and communicates well, the talented line employees of AWA
and US Airways will shine. That's what we plan to do and no one member of
management will be able to stop that from happening, even if he or she
wanted to. How the operation runs and how our customers are treated is
really up to all of us, including me. I'm dedicated to running an airline
and building a culture that we can all be proud of, and I know that each
member of the senior team will be supportive of that effort.
Finally, I would ask each of you to give us a chance. I understand that US
Airways has been through a lot and that there is resentment and anger toward
some events of the past. For us to succeed though, we are going to have to
spend much more of our energy looking forward and focusing our anger on the
competition instead of ourselves. I realize that you don't know me yet and
that I'll need to earn your trust along with that of all the US Airways'
team. I'm up for that, but I'd ask you to please not rush to judgment
before we even get started.
I really appreciate each of you taking the time to let me know how you feel.
I hope I have alleviated your concerns somewhat. If not, please give it
some time. Thank you.
dp
Hello,
Each of the four of you sent me similar e-mails today. To be efficient, I'm
responding to you collectively instead of individually -- I hope you're OK
with that. In short, you each raised the same point, which is why did we
put Al Crellin on the new management team? I don't want to give Al a
personnel review in a public forum like this (I wouldn't do that to any of
you either), but I am happy to tell you my views of the team and our
expectations for each other.
First and foremost, you should know that we working to build what I believe
will be the best management team in the airline industry. I think we are
off to a great start with yesterday's announcement. The team announced
includes seven AWA officers and Al. I know the AWA team much better than Al
but the point is that it is a team. We will work as a team for the benefit
of the new airline and our employees and support each other to ensure we
have the benefit of everyone's skills and expertise. We have an enormous
integration process ahead, and as confident as I am in the AWA team, I know
that we are going to need the benefit of US Airways experience and an
understanding of Airways' history and processes if we are going to make this
work. Indeed, as we continue to fill out the team below this level, you
will see a less heavy weighting toward AWA.
Next, I think it is a mistake to give either too much blame or too much
credit to a single individual in an organization as large as US Airways. It
takes much more than one person to make or break an airline operation.
Management can certainly mess it up collectively, by not providing the tools
necessary for quality customer service, but it's rarely one individual that
does that -- generally it's a management culture or a series of difficult
circumstances. More importantly, to run a good operation requires everyone
throughout the organization to pull together. I firmly believe that if
management puts the necessary resources in place, makes good common sense
policy decisions and communicates well, the talented line employees of AWA
and US Airways will shine. That's what we plan to do and no one member of
management will be able to stop that from happening, even if he or she
wanted to. How the operation runs and how our customers are treated is
really up to all of us, including me. I'm dedicated to running an airline
and building a culture that we can all be proud of, and I know that each
member of the senior team will be supportive of that effort.
Finally, I would ask each of you to give us a chance. I understand that US
Airways has been through a lot and that there is resentment and anger toward
some events of the past. For us to succeed though, we are going to have to
spend much more of our energy looking forward and focusing our anger on the
competition instead of ourselves. I realize that you don't know me yet and
that I'll need to earn your trust along with that of all the US Airways'
team. I'm up for that, but I'd ask you to please not rush to judgment
before we even get started.
I really appreciate each of you taking the time to let me know how you feel.
I hope I have alleviated your concerns somewhat. If not, please give it
some time. Thank you.
dp
