Sorry to vent here, but the Consumer Affairs line is busy.
Last weekend I wanted to check a bag through from PHL to HHH on two separate reservations. A USAirways employee at the ticket counter had no idea what he was doing, and instead of asking me to speak with another agent, he got sarcastic with me, saying "I'm trying to help you and you won't let me help you". The moron had no idea what "checking through" even means, and I can't help someone print the right bag tags if you don't even know the basic terminology.
I finally found an agent to do the job. I used a kiosk, yet it took 20 minutes just to check a bag. Unbelievable.
Then, when the flight from CLT to HHH is diverted to SAV for weather (ceiling too low), I find that my bag was not on the flight. SAV called HHH to see if the bag made an earlier flight (I was delayed seven hours for mechanical reasons), and HHH said no.
80 miles away from HHH, I get a phone call from HHH saying that my bag is here and has been all day.
Lip, lies and 160 extra miles of driving just to get my suitcase. I used to believe that management was largely to blame for US' ills, but not any more. None of these screw-ups last weekend was management's fault. It is not management's fault when you give your customers attitude, and it is not management's fault when you can't figure out whether a bag is in the back room or not.
You people have had enough second chances. From now on I will fly another airline to PHL (or anywhere for that matter). Since HHH is a US Airways monopoly airport, I'll drive to SAV. If I'm flying a Southwest route, I'll even use their cattle chutes, something I would have never considered just a few years ago.
Last weekend I wanted to check a bag through from PHL to HHH on two separate reservations. A USAirways employee at the ticket counter had no idea what he was doing, and instead of asking me to speak with another agent, he got sarcastic with me, saying "I'm trying to help you and you won't let me help you". The moron had no idea what "checking through" even means, and I can't help someone print the right bag tags if you don't even know the basic terminology.
I finally found an agent to do the job. I used a kiosk, yet it took 20 minutes just to check a bag. Unbelievable.
Then, when the flight from CLT to HHH is diverted to SAV for weather (ceiling too low), I find that my bag was not on the flight. SAV called HHH to see if the bag made an earlier flight (I was delayed seven hours for mechanical reasons), and HHH said no.
80 miles away from HHH, I get a phone call from HHH saying that my bag is here and has been all day.
Lip, lies and 160 extra miles of driving just to get my suitcase. I used to believe that management was largely to blame for US' ills, but not any more. None of these screw-ups last weekend was management's fault. It is not management's fault when you give your customers attitude, and it is not management's fault when you can't figure out whether a bag is in the back room or not.
You people have had enough second chances. From now on I will fly another airline to PHL (or anywhere for that matter). Since HHH is a US Airways monopoly airport, I'll drive to SAV. If I'm flying a Southwest route, I'll even use their cattle chutes, something I would have never considered just a few years ago.
