ETC Down

[night-ice]

Called Reservations and "the system is down" Errrrr... Please bring back SABRE.......

 

[USstew23]

Called Reservations and "the system is down" Errrrr... Please bring back SABRE.......

Now don't tell me you're suprised!! B)

 

[beachboy]

Can anyone remember before the Poseidon Adventure known as AW, when the ETC was down or we had such crappy Internet Technology? Never! I mean God this is third world. Southwest's website is 100 times faster than ours and much more user friendly. 2 years to figure this out of just stupid.
I say fire them all. OUT! GOODBYE. THANKS FOR PLAYING!

 

[Travelpro72]

The IT department if you want to call it that has no clue how to handle ANYTHING computer related. I have never seen anything like this. Two years and all this crap is YET to be fixed? What the hell is the deal? Maybe the "consulting group" can look into the IT department. Is there really a department or is it just one geek working in a cubicle?

 

[night-ice]

The IT department if you want to call it that has no clue how to handle ANYTHING computer related. I have never seen anything like this. Two years and all this crap is YET to be fixed? What the hell is the deal? Maybe the "consulting group" can look into the IT department. Is there really a department or is it just one geek working in a cubicle?

Does anyone else get n error message when trying to view passenger boarding totals? I have been getting this error msg for over a month now when checking pbt's.
System Error
Possible reasons/solutions:
An unexpected error has occurred – Please try checking in again later, or check-in at the US Airways ticket counter or kiosk at the airport.
The system is down for maintenance - Please try checking in again later, or check-in at the US Airways ticket counter or kiosk at the airport.

Back

 

[FenixFlyer3]

I've booked two trips this morning on the ETC...no problems.

 

[Travelpro72]

Does anyone else get n error message when trying to view passenger boarding totals? I have been getting this error msg for over a month now when checking pbt's.
System Error
Possible reasons/solutions:
An unexpected error has occurred – Please try checking in again later, or check-in at the US Airways ticket counter or kiosk at the airport.
The system is down for maintenance - Please try checking in again later, or check-in at the US Airways ticket counter or kiosk at the airport.

Back

I get those errors EACH and EVERY time I try to get "pbt's". I don't understand THAT either. Oh and FYI I get that message whether using my home computer, my laptop on the road or ANY computer able to access the HUB in the PHL crewroom. We NEVER had a problem with travel before we were introduced to these fools. 🙄

 

[ALCARLOS]

The IT department if you want to call it that has no clue how to handle ANYTHING computer related. I have never seen anything like this. Two years and all this crap is YET to be fixed? What the hell is the deal? Maybe the "consulting group" can look into the IT department. Is there really a department or is it just one geek working in a cubicle?

I don't mean to be cruel, since there is a bunch of very hard IT working guys. Unfortunately the leadership is absent...... the Chief Information Officer used to be very good, he now has family problems and his attention and focus in undertandably there. We are now a ship without captain or direction. It would be best if management put the CIO on paid or unpaid leave of absence and brought in a top Technology Chief. Berry could be reinstated as an assistant when he is ready. He still has a lot to give the company, but his intellectual absence now is having a devistating effect.

 

[Travelpro72]

While I don't want to sound unsympathetic to this guy he should be replaced right away. If THIS is the reason for a lot of the IT woes then the company should do something as quick as yesterday. When you are in a position that is responsible for overseeing something as critical as the reservations system and the website where your customers purchase tickets to keep us all employed, Yeah he needs to be relieved immediately and replaced with a new person. While I don't mean to sound cruel I don't think our IT department is at the top of it's game. You shouldn't have to have managements approval to add all the international city codes of our Star Alliance partners. C'mon now. 🙄 Overall the IT department whether their fault or not is a joke.

 

[CLTBWIDAYSYR]

I've booked two trips this morning on the ETC...no problems.

Well of course it worked for you, Fenix. Would any of us have thought any different?

 

[night-ice]

Well of course it worked for you, Fenix. Would any of us have thought any different?

Finally got the ability to list for a couple flights via the ETC....Funny, when I called the pass line I pressed option 2 because now my employee number is not working...ERRRRR!!!

 

[USstew23]

Does anyone else get n error message when trying to view passenger boarding totals? I have been getting this error msg for over a month now when checking pbt's.
System Error
Possible reasons/solutions:
An unexpected error has occurred – Please try checking in again later, or check-in at the US Airways ticket counter or kiosk at the airport.
The system is down for maintenance - Please try checking in again later, or check-in at the US Airways ticket counter or kiosk at the airport.

Back

I get that same type of message everytime I check in and what to see the boarding totals. It's always a crapshoot if it's going to work or not.

 

[CLTBWIDAYSYR]

Finally got the ability to list for a couple flights via the ETC....Funny, when I called the pass line I pressed option 2 because now my employee number is not working...ERRRRR!!!

Maybe Fenix Flyer could try it for you. Everything here at US works for him/her flawlessly.

 

[FenixFlyer3]

Maybe Fenix Flyer could try it for you. Everything here at US works for him/her flawlessly.

Must be my luck I suppose. That or there's a lot of operator error going on....NAW that could NEVER be the case with all of you professionals!

 

[sharktooth]

Must be my luck I suppose. That or there's a lot of operator error going on....NAW that could NEVER be the case with all of you professionals!

If you work in IT, your comment alone would get you fired in any half-competent company.

While I am certain the Tempe IT department never thought of it this way but, the best IT departments establish their primary job is to enable designated users to interface with a companies database resources in a user-friendly and efficient manner. Otherwise, the department is simply a welfare sector for computer hacks who cannot get work elsewhere.

For you to imply that "there's a lot of operator error going on...." demonstrates your ignorance of basic IT precepts. The "operator error" is not due to the user but because the IT department has not done its job, in any way, shape or form. Like in a badly designed web site, nearly every user will tolerate one or two user-interface screw-ups, then they are "out of there", so, it is with the US website/resource database.

Determine what the customer ( passenger or company personnel) require, then give it to them in an efficient and useful interface. Quit with the pathetic excuses. It is embarrassing.

If you truly work in US IT, I understand that you likely inherited junk, QIK, etc. There are ways around that. BTW, watching Tempes obsession with QIK is like watching investors of a three-legged horse with an artificial leg thinking they can run him in the Belmont. Train wreck material. Yeah, eventually it will work, but not until one lowers everyones expectations by ratcheting down goals.