Her Royal "Diamond" Highness on 2025 ATL to IAH today

[trvlr64]

I posted this on Flyertalk and wanted to share with you all too.

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Let me set the stage for you so you can be prepared to kneel before her.

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She approached gate A28 (with an attitude you could see already). Service agent in tow with her luggage. Poor guy.

Passengers were already closing in on the Sky Priority line as the inbound flight was deplaning.

Gate agent informed the passengers of 2025 that there was a mechanical delay and to please stay in the gate area.

Her Highness's dander started rising and the mouth started opening.

Gate agent informed the waiting passengers that there was to be a gate change and to proceed to A5. That would be our plane to IAH instead.

ALL the passengers at A28 headed towards A5. This is where it got more exciting


Her Royal Diamond Highness proceeds to call the Diamond line speaking LOUD ENOUGH so that most of the gate area can hear HER!! (here's some of the highlights)


1. How come she hasn't been upgraded?
2. How come she has to be delayed?
3. I fly over 200 segments a year on Delta, tell me why I should remain flying this airline?
4. I know there are people in First Class that don't belong there.
5. I know there are non-revs in First Class
6. I'm disabled, I don't want to sit in the emergency exit row. I shouldn't sit in the emergency exit row.
7. I haven't been upgraded on my last (#?) of flights and I am a Diamond.
8. What is your name? Well.......xxx.........you've just help me make my decision to not fly this airline anymore.


Sorry, but I couldn't take it anymore and I had to open my mouth at this point. Outloud I told her to shut up. No one needs to hear you complain. If you don't like it then take your business elsewhere.

I'm sure I'll get flamed for doing what a lot of people wish they would or could do, but for crying out loud if you're that miserable with the small things in life what's going to happen when a BIG one happens?

And no one wants to hear you being a ROYAL B!TCH to someone on the phone.


PS......come to find out Her Royal Diamond Highness is well known and constantly complains about something with Delta.

A Delta Redcoat escorted her on the plane carrying her luggage. Seems she never carries her own bags either.

I didn't know we really had a QUEEN in this country until today??


Again.........if you're life is that miserable, maybe you need to stay home.

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She gave me a look like you wouldn't believe. And she had the nerve to look my luggage over.

Yes I do have DELTA luggage tags on my luggage. I'm a Platinum flyer and I love flying DELTA. So I have luggage tags of the airline I prefer to fly now. She thought I was an employee because she made a comment to the Lead F/A about me while on board.

 

[DalMD88]

Good for you! Many times flying as a non rev I would love to tell some whinner to shut the **** up and take the bus. Of course I can't. I really hate that we have turned into this impatent entitlement driven society.

 

[eolesen]

I've done it a couple times... Feels good to say "stop being such an a*****" when someone is giving the agent a hard time over something totally ridiculous. Even better when it's something the customer did i.e. show up an hour late for their flight and then go ballistic when there's nothing available to rebook them on...

 

[SparrowHawk]

Sometimes you just gotta let them have it!!! Even if it's only to curry favor with the local G/A's. The brow beatings I've seen agents absorb at the hands of Elites at times make me ashamed to be an Elite. I don't fly a ton of segments on DL for a variety of reasons. However it's no better or worse on other carriers.

My favorite one was going from ATL to PHL Friday Evening on US Airways. I was a Chairman's (Think Platinum Medallion) and as oft happens on a Friday you get a 130+ seat 737 with 90 Elites. For whatever reason my upgrade clears and I'm set for 2C. Slight problem occurs and I'm a little late getting in line with the 89 other elites. So I'm like 20th in line to board. No biggie. So I'm just shy of the podium when this guy tries to hand the agent his BP stating "I'm Gold Preferred the told me to go over here right away. Well the agent is having none of his BS with a huge line of elites waiting so he's not taking the BP.

NOW, this guys loudly repeats himself and tries to step in front of me. OK bridge to far dude. Now I'm a bit hissed off because the agent is in an awkward spot. So I look at the guy and say, "Well I'm a Chairman's Preferred so step aside loud enough so the line can hear me. Agent takes my BP and mouths "Thank You". I plop in 2C thinking nothing of it.

Well the very LAST guy to board is Mr I'm a Gold Preferred. Seems no one would let him in line. He spots me and says "You Fat B*stard". Now you know I couldn't let that go by so I replied, "Yep a Fat B&stard in a fat seat up front, enjoy the cattle car". I get an ovation from the F cabin which further hisses the guy off.

Hey sometimes you gotta take a stand. If any have read this before I apologize as it's about the 6th or 7th time I've related it

 

[WorldTraveler]

good for you trvlr64 AND Sparrow.

People get by w/ this because no one is willing to tell these types of people that they are seriously out of touch w/ reality.

Companies want loyal customers... they don't want this.... unfortunately, companies don't ask for frontline employee opinions about customer behavior before the perks are handed out or alot of these people would be put out on the street.

 

[SparrowHawk]

good for you trvlr64 AND Sparrow.

People get by w/ this because no one is willing to tell these types of people that they are seriously out of touch w/ reality.

Companies want loyal customers... they don't want this.... unfortunately, companies don't ask for frontline employee opinions about customer behavior before the perks are handed out or alot of these people would be put out on the street.

You can't just let them walk all over people. I have a problem with authroity and arrogance

 

[Singleflyer]

You can't just let them walk all over people. I have a problem with authroity and arrogance

About 8 - 10 years ago in the NW magazine thee was an article title something like "the customer is never wrong, but they are not always right. I was written by Richard Anderson. I wish I kept it for a number of reasons, but one of the points was; as much as you would like to tell an unruly customer off, it is not always the best policy for a customer satisfaction. I am glad you and other do tell people off when applicable for the GA or FA who can't because of their position. I have told them off, or told them to give the GA a break because it was not her fault.

 

[trvlr64]

About 8 - 10 years ago in the NW magazine thee was an article title something like "the customer is never wrong, but they are not always right. I was written by Richard Anderson. I wish I kept it for a number of reasons, but one of the points was; as much as you would like to tell an unruly customer off, it is not always the best policy for a customer satisfaction. I am glad you and other do tell people off when applicable for the GA or FA who can't because of their position. I have told them off, or told them to give the GA a break because it was not her fault.

Richard needs to also learn that the employee isn't the punching bag because some one who thinks she is important can talk to people like they are gum stuck on the bottom of her shoe.

Personally, Richard needs to have a direct conversation with this woman. Again, I was told she is very well known within the Delta uppermanagement. Maybe she should have Richards direct phone number so she can call him and #### him out.

And maybe he should also be made to carry her luggage between flights like the Redcoats have to. I'm sure after a few direct phone calls and being at her beck and call Richard would tell her to fly another ailrine.