Anyone know what's the deal if we do hot towels in first? I know over here in the west side we don't but I was wondering about Envoy class and our European flts. I came from the Continental world and always thought the hot towels they do over there in first were a nice touch. I'm sure the bean counters have it all figured out down to how many pennies each towel would cost, but those small personal touches are the sort of thing the passenger remembers and would be willing to come back and enjoy the experience again. Just raise the fares a couple of cents.