Do you ever have an experience where 95% went great, but the 5% that went bad was the last part, so you then have a sour taste in your mouth about the entire experience?
This morning I had a great experience on US Airways, from check-in in SDF, transferring in CLT, then connecting on to PHX. Customer service in SDF did a great job, as always. The inflight crews on both flights were efficient, professional, and overall pleasant.
Then, we get to PHX, on-time. First time landing in PHX in some time, so I thought it odd, you don't know where your bags are going to be until they are loaded to a belt. None-the-less, myself, and about 60 other folks from the flight stood at the end of the baggage claim area waiting for 1507 to get posted, so we could go get our bags.
Several "automated" type messages for other airlines, and other flights, but never ours. When Southwest had delayed bags, a person would get on the PA, apologize, and tell the customers where their bags were.
After 30 minutes of waiting at the display, I walked down to the US Airways Baggage Service office to ask where our bags were. "Well . . . that was a on a full flight, so it takes them a little longer. But, they'll be right out there on belt 7". So, I trudged back out, but guess what. There was NO belt 7! I stewed for 15 minutes more, until I walked back to Baggage Services and asked the lady to call somebody about our bags. Guess what - they had been delivered 15 minutes ago to Belt 1A (Oh, #7 was renamed 1A). But . . . did anybody make an announcment? post the area of delivery? share the news in any manner with the 50+ of us that were still looking for our bags?
When we did get our bags, some were on the belt, others had already been cleared.
Was this a one-time thing, or does this happen all the time in PHX?
This morning I had a great experience on US Airways, from check-in in SDF, transferring in CLT, then connecting on to PHX. Customer service in SDF did a great job, as always. The inflight crews on both flights were efficient, professional, and overall pleasant.
Then, we get to PHX, on-time. First time landing in PHX in some time, so I thought it odd, you don't know where your bags are going to be until they are loaded to a belt. None-the-less, myself, and about 60 other folks from the flight stood at the end of the baggage claim area waiting for 1507 to get posted, so we could go get our bags.
Several "automated" type messages for other airlines, and other flights, but never ours. When Southwest had delayed bags, a person would get on the PA, apologize, and tell the customers where their bags were.
After 30 minutes of waiting at the display, I walked down to the US Airways Baggage Service office to ask where our bags were. "Well . . . that was a on a full flight, so it takes them a little longer. But, they'll be right out there on belt 7". So, I trudged back out, but guess what. There was NO belt 7! I stewed for 15 minutes more, until I walked back to Baggage Services and asked the lady to call somebody about our bags. Guess what - they had been delivered 15 minutes ago to Belt 1A (Oh, #7 was renamed 1A). But . . . did anybody make an announcment? post the area of delivery? share the news in any manner with the 50+ of us that were still looking for our bags?
When we did get our bags, some were on the belt, others had already been cleared.
Was this a one-time thing, or does this happen all the time in PHX?
Hope the rest of your trip went smooth . 
