IT_Traveler
Newbie
- Jun 7, 2006
- 9
- 0
I’m trying to book award travel for a vacation my wife and I have been dreaming about for years. Now it appears my loyalty to (America West) US Airways was for the last seven years was a foolish mistake on my part. I’m a Platinum member who has accrued over 300k miles and tried to book Business Class travel from PHX to JNB (Johannesburg, SA). Every time I call the advertised number I’m connected to a person I can barely understand because of a serious language barrier. After the person puts me on hold for at least 10 minutes they come back on the line and tell me NOTHING is available. Even though I told them I’m willing to travel ANY days in June of 2008 as long as I have 12 days in South Africa, they just say nothing is available. I happen to know that seats ARE available because everyone wants to SELL ME ONE. But nobody wants to actually deliver on what the Star Alliance award chart promises. Can someone please tell me why I’m having this problem? I already know I'm being screwed, but who is screwing me? US/SAA/StarAlliance?
Thanks.
Thanks.