Severed-N-Happy
Senior
- Dec 21, 2002
- 395
- 0
If so, please fess up and tell me/us how some semblance of a decent checking in process is accomplished cuz it ain't happening in my 'hood'. Seriously tho, I don't expect any one to say their station works efficently, but thought I'd try. Share your horror stories here if you like.
The setup at this station is absolutely beyond the scope of horrid every single freeking day. Too many passengers require agent assistance for non-reissued tickets, umnrs, intl pax, paper tks issued by OA, looking up or enter FTP/partner nbrs, gate passes, excess weight bags, you name it,.. kiosks failing left and right for good or no good reason despite PNR/tkt being in order, or every 3rd pax not knowing how to use them or claim they have never seen one in their life, even people who look/act like regular travelers(AND DID NOT OR WERE NOT ENCOURAGED TO USE THEM ON OUTBOUND SO WHY SHOULD THEY USE THEM ON RETURN, they wonder?), requiring the need to go in a 2nd or 3rd cycle and run the process thru for their entire family instead of just one person, or rearranging seats that are spread out all over creation. Then getting pax who need cust svc agent assistance into some semblance of order, as pax in queue for such assistance get furious(rightfully so) when witnessing several cycles of kiosk pax being helped (out of turn) by cust svc agts instead of kiosk agts, all the while up to 3 to 4 thousand people daily(70-95 pct loads) are crisscrossing each other's paths with millions of bags,(many that are excess weight and that got a "free overweight ride" outbound because no one weighed the bag so they're peeved at now having to pay), while there are hardly any cust svc agents behind the counter to handle the loads and early outs growing by the month(sometimes staffed with only 2, and rarely more than 5-6). And while most other airlines agents are dressed more 'casually', we are dressed in neck crunching sweltering uniforms with poor air conditioning as we drip perspiration all over the boarding passes and bag tags(yeh that looks professional). Add in pax who try to circumvent the discobobolated(sp?) roped queues w/poor and inefficient signage and jump onto a temporarily vacant kiosk in front of 50 people waiting in line and not understanding why they have to indeed wait in line for kiosk or agent like everyone else.
Just another day in the slave-borhood I guess.
Please tell me AMERICA WEST has a brain in the ticket counter management dept.
PS..local mgmt will not even take or make the slightest effort with suggestions to improve, as they claim their hands are tied by CC.
Bah!
:down:
The setup at this station is absolutely beyond the scope of horrid every single freeking day. Too many passengers require agent assistance for non-reissued tickets, umnrs, intl pax, paper tks issued by OA, looking up or enter FTP/partner nbrs, gate passes, excess weight bags, you name it,.. kiosks failing left and right for good or no good reason despite PNR/tkt being in order, or every 3rd pax not knowing how to use them or claim they have never seen one in their life, even people who look/act like regular travelers(AND DID NOT OR WERE NOT ENCOURAGED TO USE THEM ON OUTBOUND SO WHY SHOULD THEY USE THEM ON RETURN, they wonder?), requiring the need to go in a 2nd or 3rd cycle and run the process thru for their entire family instead of just one person, or rearranging seats that are spread out all over creation. Then getting pax who need cust svc agent assistance into some semblance of order, as pax in queue for such assistance get furious(rightfully so) when witnessing several cycles of kiosk pax being helped (out of turn) by cust svc agts instead of kiosk agts, all the while up to 3 to 4 thousand people daily(70-95 pct loads) are crisscrossing each other's paths with millions of bags,(many that are excess weight and that got a "free overweight ride" outbound because no one weighed the bag so they're peeved at now having to pay), while there are hardly any cust svc agents behind the counter to handle the loads and early outs growing by the month(sometimes staffed with only 2, and rarely more than 5-6). And while most other airlines agents are dressed more 'casually', we are dressed in neck crunching sweltering uniforms with poor air conditioning as we drip perspiration all over the boarding passes and bag tags(yeh that looks professional). Add in pax who try to circumvent the discobobolated(sp?) roped queues w/poor and inefficient signage and jump onto a temporarily vacant kiosk in front of 50 people waiting in line and not understanding why they have to indeed wait in line for kiosk or agent like everyone else.
Just another day in the slave-borhood I guess.
Please tell me AMERICA WEST has a brain in the ticket counter management dept.
PS..local mgmt will not even take or make the slightest effort with suggestions to improve, as they claim their hands are tied by CC.
Bah!
:down:
