Why does jetBlue seem to be immune to failure in the current environment? How do they command such customer loyalty in a business where price is king? There are many reasons, but I believe that it can be distilled down to these two stark differences highlighted in the two links listed below:
http://www.wep.wharton.upenn.edu/david.html
http://www.thestreet.com/_yahoo/funds/eric...n/10067668.html
http://www.wep.wharton.upenn.edu/david.html
http://www.thestreet.com/_yahoo/funds/eric...n/10067668.html