- Aug 20, 2002
- 499
- 9
OK, last night I spent three hours helping a friend TRY to buy a ticket on US via the website. What a cluster.
First things first. Enroll in Dividend Miles. Sounds easy enough. Four times the site froze. We spent an hour and a half trying to simply sign up for the DM program. Never went through. At this point I took him to the World MasterCard site to apply for the credit card (and get the bonus miles). When I clicked on the link from the US website, I got "Invalid Address" error message on the screen. Great. This is turning out to be a proud moment for this employee. I then went straight to the site by typing in "lotsmoremiles.com" and got through. Once there, the process was very easy and user friendly. He filled out the app and was approved in a matter of two minutes. We then called Juniper Bank so we could retrieve his new automatically assigned DM account number and buy the ticket.
We go back to usairways.com to buy a CLT-LEJ (Leipzig, Germany) round trip. This would have been easy to do at the old site, but the "new" usairways.com won't pull up any flights on LH (or any other Star carrier for that matter). We then go to lufthansa.com where we buy the code share flight with no problem, are able to look at seat maps BEFORE buying and finalize the transaction in a matter of five minutes.
How can we expect new customers if a simple transaction like this took nearly three hours to complete? This was cut and dry. Enroll in DM, and buy an expensive R/T ticket for a set in stone date. I could do neither on my company's site. How embarassing.
First things first. Enroll in Dividend Miles. Sounds easy enough. Four times the site froze. We spent an hour and a half trying to simply sign up for the DM program. Never went through. At this point I took him to the World MasterCard site to apply for the credit card (and get the bonus miles). When I clicked on the link from the US website, I got "Invalid Address" error message on the screen. Great. This is turning out to be a proud moment for this employee. I then went straight to the site by typing in "lotsmoremiles.com" and got through. Once there, the process was very easy and user friendly. He filled out the app and was approved in a matter of two minutes. We then called Juniper Bank so we could retrieve his new automatically assigned DM account number and buy the ticket.
We go back to usairways.com to buy a CLT-LEJ (Leipzig, Germany) round trip. This would have been easy to do at the old site, but the "new" usairways.com won't pull up any flights on LH (or any other Star carrier for that matter). We then go to lufthansa.com where we buy the code share flight with no problem, are able to look at seat maps BEFORE buying and finalize the transaction in a matter of five minutes.
How can we expect new customers if a simple transaction like this took nearly three hours to complete? This was cut and dry. Enroll in DM, and buy an expensive R/T ticket for a set in stone date. I could do neither on my company's site. How embarassing.