Jan DOT out....SWA moves up!! Way to go.

WNjetdoc

Veteran
Aug 20, 2002
532
0
www.usaviation.com
DOT’s Air Travel Consumer Report
The top performers in each category of the U.S. Department of Transportation’s Air Travel Consumer Report for January are listed below. To see how we stack up against the rest of the industry year-to-date, visit FreedomNet, and click on the “DOT Statsâ€￾ link under “Newsâ€￾ on the wingtip navigation bar. Customer Complaints (per 100,000 passengers)
1. Southwest 0.29
2. Alaska 0.38
3. United 0.88
4. Northwest 1.19

Ontime Performance (percent)
1. United 88.0
2. Southwest 87.5
3. American 86.3
4. Continental 85.4

Baggage Handling (per 1,000 passengers)
1. Alaska 2.34
2. Continental 3.16
3. Southwest 3.95
4. US Airways 3.95
 

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