Maybe we are not as bad as we think we are.

[Be Careful What You Wish For.]

http://www.chicagotribune.com/travel/chi-0...hi-travel-hedRS


"U.S. consumers give higher marks to the Internal Revenue Service than they do to most major U.S. airlines, according to the University of Michigan's latest American Consumer Satisfaction Index.

More specifically, on a scale of 0 to 100, the IRS gets a 65. United Airlines rates a 56 -- not only the lowest score among airlines studied and an 11 percent drop from last year, but also one of the lowest scores of any company measured by the annual index, which rates more than 40 industries.

Consumers are also happier with the IRS than they are with Delta (59), American (60), Northwest or US Airways (both got a 61). Two airlines beat the IRS for satisfaction: Southwest (76) and Continental (69)."

 

[flyguy121]

Ummm...when the IRS gets higher marks than any company in the customer service/travel/hospitality industry, then yes, that's pretty bad! :down:

Hmm...people would rather be paying taxes and dealing with the notoriously confusing, unhelpful IRS than deal with US Airways? To me that says we may be even worse than we think we are! :angry:

 

[jimcfs]

Hmm...people would rather be paying taxes and dealing with the notoriously confusing, unhelpful IRS than deal with US Airways? To me that says we may be even worse than we think we are! :angry:

Read this as "People would rather have an IRS audit than change a ticket on US."