Michigan passengers rate U 7th. . .


Jan 24, 2003
In an effort to increase passenger traffic, officials at Lansing''s Capital City airport surveyed several passengers last Oct thru Nov and I was surprised to see what the public''s feeling was towards US Airways service there. When asked their opinions of 8 top airlines US Airways came in second to last with only a 5.9 rating out of 10. I was kind of surprised to see this as US Airways always provides me with good service when I fly, and the top 3 are airlines that I will NOT fly because of past service issues. Here is the actual quote from the survey..

Overall opinion of eight airlines: (Mean score on 0 to 10 scale; 10 = most positive)
7.9 Northwest
7.7 Southwest
6.7 American
6.6 United
6.5 Comair/Delta
6.5 Skyway/Midwest Exp
5.9 US Airways
5.8 AirTran
Worst part is Southwest, American and Air Tran don''t even serve the LAN market
On another note, I heard that LAN is offering airlines a $100,000 bonus to any carrier to start service to any new destination.. I hope that US doesn''t pass up this great opportunity...Rumor has it DCA,PHL,IAD,and CLT are all possible cities, but the airport will not confirm anything.
Keep up the good work US Airways!