blueoceans
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http://www.timesonline.com/site/news.cfm?B...5&PAG=461&rfi=9
Beaver County talks about notices going out...
Beaver County talks about notices going out...
More Layoffs?
- Thread starter blueoceans
- Start date
Philjr
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On 8/7/2003 9:05:42 AM PITbull wrote:
Just heard besides our 190 furloughs with the f/as that will commence in Sept., that now Customer Service will be furloughing 12 full timers and 32 part timers.
I think management is "insane". Customers are already waiting for sometimes 30 minutes to 1 hour to put through a call. And that is the folks that want to cash in their points. There are many customers that just won't wait, and we are losing business, obviously. Besides getting a reputation of poor service. Someone better go check the "finance" (CFO) I think he had a "break down" and no one still has noticed.
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Hey do you know by now they dont know how to run this business,or care less how you me our our customers feel about anything.On 8/7/2003 9:05:42 AM PITbull wrote:
Just heard besides our 190 furloughs with the f/as that will commence in Sept., that now Customer Service will be furloughing 12 full timers and 32 part timers.
I think management is "insane". Customers are already waiting for sometimes 30 minutes to 1 hour to put through a call. And that is the folks that want to cash in their points. There are many customers that just won't wait, and we are losing business, obviously. Besides getting a reputation of poor service. Someone better go check the "finance" (CFO) I think he had a "break down" and no one still has noticed.
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PITbull
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Just heard besides our 190 furloughs with the f/as that will commence in Sept., that now Customer Service will be furloughing 12 full timers and 32 part timers.
I think management is "insane". Customers are already waiting for sometimes 30 minutes to 1 hour to put through a call. And that is the folks that want to cash in their points. There are many customers that just won't wait, and we are losing business, obviously. Besides getting a reputation of poor service. Someone better go check the "finance" (CFO) I think he had a "break down" and no one still has noticed.
I think management is "insane". Customers are already waiting for sometimes 30 minutes to 1 hour to put through a call. And that is the folks that want to cash in their points. There are many customers that just won't wait, and we are losing business, obviously. Besides getting a reputation of poor service. Someone better go check the "finance" (CFO) I think he had a "break down" and no one still has noticed.
US Airways management has announced the following passenger service staffing changes effective September 14.
(Positive numbers are added positions, negative numbers are cutbacks).
I tried to post the numbers from CWA, but they wont take here. Total systemwide CWA is -9 FT and -55 part time agents overall systemwide (total reductions after additions) and 21 FT and 4 PT Sar additions systemwide....
(Positive numbers are added positions, negative numbers are cutbacks).
I tried to post the numbers from CWA, but they wont take here. Total systemwide CWA is -9 FT and -55 part time agents overall systemwide (total reductions after additions) and 21 FT and 4 PT Sar additions systemwide....
W:EXCH:INVOL
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On 8/7/2003 11:54:40 AM tadjr wrote:
US Airways management has announced the following passenger service staffing changes effective September 14.
(Positive numbers are added positions, negative numbers are cutbacks).
I tried to post the numbers from CWA, but they wont take here. Total systemwide CWA is -9 FT and -55 part time agents overall systemwide (total reductions after additions) and 21 FT and 4 PT Sar additions systemwide....
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No doubt the Sar positions will be kiosk attendants.On 8/7/2003 11:54:40 AM tadjr wrote:
US Airways management has announced the following passenger service staffing changes effective September 14.
(Positive numbers are added positions, negative numbers are cutbacks).
I tried to post the numbers from CWA, but they wont take here. Total systemwide CWA is -9 FT and -55 part time agents overall systemwide (total reductions after additions) and 21 FT and 4 PT Sar additions systemwide....
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"Your flight is cancelled? I'm sorry, but the phone bank for rebooking is over there. Next."
INVOL
PITbull
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fly2low,
Whether these cuts are in Res, or ticketing, or at the gates....
The company can't afford to furlough any more for the sake of just "cost savings". Our product which is "service", is in jeopardy. The shame here is those who make the decisions, can't even conceptualize the damage to the integrity of the organization they run.
Whether these cuts are in Res, or ticketing, or at the gates....
The company can't afford to furlough any more for the sake of just "cost savings". Our product which is "service", is in jeopardy. The shame here is those who make the decisions, can't even conceptualize the damage to the integrity of the organization they run.
Oliver Twist
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Seems to me they found a way to get the 5% back through furloughs. Silly isnt it. We need more folks not less!
The Customer Service agents at PIT are not overworked or understaffed at this time. This week they are, due to system wide weather delays and such. There are VTO's granted every night to prove it. Normally they have more than enough to go around. The target is to reduce Full time agents and build up Part time ones.
From strictly a management/bean coutner perspective, overtime is the cheaper way to go. No additional benefits need to be paid. I remember going through a management seminar in CCY once back in 2000, and they said a 35,000 employee actually costs the company over $50,000 annually whenn the benefits package is added.
PITbull
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On 8/8/2003 9:07:23 AM flyin2low wrote:
The Customer Service agents at PIT are not overworked or understaffed at this time. This week they are, due to system wide weather delays and such. There are VTO's granted every night to prove it. Normally they have more than enough to go around. The target is to reduce Full time agents and build up Part time ones.
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On 8/8/2003 9:07:23 AM flyin2low wrote:
The Customer Service agents at PIT are not overworked or understaffed at this time. This week they are, due to system wide weather delays and such. There are VTO's granted every night to prove it. Normally they have more than enough to go around. The target is to reduce Full time agents and build up Part time ones.
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That's crazy managing. To offer overtime instead of hiring back the needed folks. From my understanding, they have been overworking their agents, and they are "burning out". Have more than enough to go around? Says who?
Have you seen the long lines at the counters? In the morning shift specifically?
MarkMyWords
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When will people understand that if they continue to VTO then they are just sending a distinct message to the company that their job is not needed for the hours they are scheduled. That information is tracked and then used in the staffing models.
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On 8/8/2003 9:13:49 AM MarkMyWords wrote:
When will people understand that if they continue to VTO then they are just sending a distinct message to the company that their job is not needed for the hours they are scheduled. That information is tracked and then used in the staffing models.
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Unless someone has something they absolutely have to go to, I cant understand why they would take time off unpaid instead of getting paid (per the company schedule) to hang out. This is again part of US problem. Why is it SO difficult to make up a skd? I've seen many times where agents are tripping over themselves at slow times of the day, only to get killed when its busy because no one knows how to skd. This is from experience from about the last 3 managers we've had. We actually had 1 manager (too long gone) that would actually listen to agents and supvr as to when people were needed and try to skd them for that time, instead of the current model of letting the computer do it and no tweaking. OK, you only have 2 flights in the middle of the day so you only need X agents, but what the computer cant figure is that those two flights are where all of the intl pax are who cant use the kiosk, who have oversize bags, who take extra time from the agents, who cause the line to get backed up because we only need a limited number of agents to work "2 flights" and then the line takes forever to clear up when more help finally arrives. Meanwhile, at the end of the day, we have 4 agents staring at each other for a couple of hours who could have been used during the intl checkin part of the day. I just dont see how the company can continue to allow staffing to be planned like this.
On 8/8/2003 9:13:49 AM MarkMyWords wrote:
When will people understand that if they continue to VTO then they are just sending a distinct message to the company that their job is not needed for the hours they are scheduled. That information is tracked and then used in the staffing models.
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Unless someone has something they absolutely have to go to, I cant understand why they would take time off unpaid instead of getting paid (per the company schedule) to hang out. This is again part of US problem. Why is it SO difficult to make up a skd? I've seen many times where agents are tripping over themselves at slow times of the day, only to get killed when its busy because no one knows how to skd. This is from experience from about the last 3 managers we've had. We actually had 1 manager (too long gone) that would actually listen to agents and supvr as to when people were needed and try to skd them for that time, instead of the current model of letting the computer do it and no tweaking. OK, you only have 2 flights in the middle of the day so you only need X agents, but what the computer cant figure is that those two flights are where all of the intl pax are who cant use the kiosk, who have oversize bags, who take extra time from the agents, who cause the line to get backed up because we only need a limited number of agents to work "2 flights" and then the line takes forever to clear up when more help finally arrives. Meanwhile, at the end of the day, we have 4 agents staring at each other for a couple of hours who could have been used during the intl checkin part of the day. I just dont see how the company can continue to allow staffing to be planned like this.
Rcvd this today. At least some PIT agents might be able to keep the full time status for a while longer....
The Reservation centers in PIT and INT have exhausted their recall lists and are now hiring from outside the RES classification but still inside CWA Passenger Service classifications. If you are interested in working full time in RES, send in a PE-66 request ASAP. A training class in INT just started on August 4 that included CWA represented passenger service employees from outside the RES classification. We have been advised that PIT RES may have a class beginning in September.
The Reservation centers in PIT and INT have exhausted their recall lists and are now hiring from outside the RES classification but still inside CWA Passenger Service classifications. If you are interested in working full time in RES, send in a PE-66 request ASAP. A training class in INT just started on August 4 that included CWA represented passenger service employees from outside the RES classification. We have been advised that PIT RES may have a class beginning in September.
PITbull
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On 8/8/2003 9:34:14 AM N628AU wrote:
From strictly a management/bean coutner perspective, overtime is the cheaper way to go. No additional benefits need to be paid. I remember going through a management seminar in CCY once back in 2000, and they said a 35,000 employee actually costs the company over $50,000 annually whenn the benefits package is added.
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N6,On 8/8/2003 9:34:14 AM N628AU wrote:
From strictly a management/bean coutner perspective, overtime is the cheaper way to go. No additional benefits need to be paid. I remember going through a management seminar in CCY once back in 2000, and they said a 35,000 employee actually costs the company over $50,000 annually whenn the benefits package is added.
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You said it..."the cheaper way to go"..
Somewhere in the "business plan" equation and lack of "customer service and customer focus" in this "cost savings" business plan, the company will contiue to lose. Realistically speaking, you can't cut costs drastically by cutting personal, and then be convincing to anyone that "customer service" will not be affected. Somethings got to give, and it is so blantantly obvious.
Bottom line, it will end up costing us more in lost revenue and bookings which the bean counters have not pinpointed or calculated. As we can ALL atest, there is no profit as of late.
