So I had an international flight on the newly configued aircraft. The good news is that superficially it does look a lot better. The seats are a bit odd, but if you're a leisure traveller they'll be fine. If you're overweight and bought it because you're a responsible person who is trying to buy what you need, you're going to be out of luck and ticked off, because they are a hair's breath wider/ bigger than an economy seat.
I guess I was kind of hoping that there would be a renewed committment to everything international. When Wolfe debuted the 330 we had supervisors everywhere assuring quality control. I had a marketing person re-clean the lavatory mirror.
12 lights were out on this airplane and the mechanics refused to fix them because they weren't in the log book.
No international newspapers despite the fact that the incoming flight brings them just for the outbound.
Know what the responses were?
My supervisor has to call their supervisor and they call the ramp and then hopefully they'll bring/ find the newspapers.
Endgame: no newspapers, no catering supplies, and lights out.
Now, correct me if I am wrong but in the old days couldn't the agents call the appropriate person and get the required items without all of the middlemen? And okay, I can wrap my head around this in that maybe this is AWA's way of holding someone accountable, but if the plane leaves in crappy shape who cares? It's gone. What exactly is this nonsense called anyway? I thought AWA wasn't as "corporate" as US, but they have a manager for everything and still we have the same problems.
I've said this before, this is easy stuff folks, and you want to go to China?
BTW, I love the mechanics and I know that you guys have your reasons for doing what you do, but give me a little help here, do you know how some jerk likes to yell at me for 8 hours about his reading light over the Atlantic? The kicker is he's a right jerk! Not to mention the whole "if US can't fix light bulbs how's the engine" phenomena.
The icing on the cake is having 5, count 'em, 5 supervisors hovering outside the airplane door wanting to slam it closed 3 minutes early. They can close doors, but seating, catering, mechanical stuff is all a great mystery.
I guess I was kind of hoping that there would be a renewed committment to everything international. When Wolfe debuted the 330 we had supervisors everywhere assuring quality control. I had a marketing person re-clean the lavatory mirror.
12 lights were out on this airplane and the mechanics refused to fix them because they weren't in the log book.
No international newspapers despite the fact that the incoming flight brings them just for the outbound.
Know what the responses were?
My supervisor has to call their supervisor and they call the ramp and then hopefully they'll bring/ find the newspapers.
Endgame: no newspapers, no catering supplies, and lights out.
Now, correct me if I am wrong but in the old days couldn't the agents call the appropriate person and get the required items without all of the middlemen? And okay, I can wrap my head around this in that maybe this is AWA's way of holding someone accountable, but if the plane leaves in crappy shape who cares? It's gone. What exactly is this nonsense called anyway? I thought AWA wasn't as "corporate" as US, but they have a manager for everything and still we have the same problems.
I've said this before, this is easy stuff folks, and you want to go to China?
BTW, I love the mechanics and I know that you guys have your reasons for doing what you do, but give me a little help here, do you know how some jerk likes to yell at me for 8 hours about his reading light over the Atlantic? The kicker is he's a right jerk! Not to mention the whole "if US can't fix light bulbs how's the engine" phenomena.
The icing on the cake is having 5, count 'em, 5 supervisors hovering outside the airplane door wanting to slam it closed 3 minutes early. They can close doors, but seating, catering, mechanical stuff is all a great mystery.
