Nice Job From A Us Ff Member!
- Thread starter USFlyer
- Start date
767jetz
Veteran
- Joined
- Aug 20, 2002
- Messages
- 3,286
- Reaction score
- 2,779
Thanks for the words of praise. I'm glad our efforts are being noticed by customers like yourself. 
I agree with your comments about moral. IMO it can make or break an airliine, or any service industry for that matter. I can't explain it, but for some reason I have seen more cooperation, team work, and optimism at UA in the last 1 & 1/2 yrs than ever in my time at United. Even after pay cuts, work rule changes, furloughs, BK court, etc., the employees are at their best! And it's staring to show.
I'd like to share 2 e-mails I received recently from other pleased passengers:
"Thank you so much! I cannot tell you how happy you made the kids, as well as me.
You might not know, but I am a global services customer, with one-K and million mileage status. Through all of the difficult and uncertain times, everyone at United is doing a terrific job. In my view, service has gotten even better.
Thank you again. I look forward to crossing paths again in the future.
Best regards. "
"We just returned home from our trip to the West and found your e-mail with the pictures that you took of our children on our flight out. I wanted to say that your invitation to the girls to come up front after we landed really made their day. It was very special for Melissa and a birthday that she will not forget. We usually fly with USAir because of their hub location in our home town, but friendly service, clean planes, free movies, and crews such as yours have made us think twice before we book our next ticket.
Thanks again for your "going the extra mile" for our kids."
I hope we can continue provide you with the exceptional experience that you deserve!
Sincerely,
767jetz
I agree with your comments about moral. IMO it can make or break an airliine, or any service industry for that matter. I can't explain it, but for some reason I have seen more cooperation, team work, and optimism at UA in the last 1 & 1/2 yrs than ever in my time at United. Even after pay cuts, work rule changes, furloughs, BK court, etc., the employees are at their best! And it's staring to show.
I'd like to share 2 e-mails I received recently from other pleased passengers:
"Thank you so much! I cannot tell you how happy you made the kids, as well as me.
You might not know, but I am a global services customer, with one-K and million mileage status. Through all of the difficult and uncertain times, everyone at United is doing a terrific job. In my view, service has gotten even better.
Thank you again. I look forward to crossing paths again in the future.
Best regards. "
"We just returned home from our trip to the West and found your e-mail with the pictures that you took of our children on our flight out. I wanted to say that your invitation to the girls to come up front after we landed really made their day. It was very special for Melissa and a birthday that she will not forget. We usually fly with USAir because of their hub location in our home town, but friendly service, clean planes, free movies, and crews such as yours have made us think twice before we book our next ticket.
Thanks again for your "going the extra mile" for our kids."
I hope we can continue provide you with the exceptional experience that you deserve!
Sincerely,
767jetz
