I wonder what they are going to do with the glut of agents in 2004 when the preferred population dwindles to about 10 percent of what it is now?
Care to speculate? I mean, surely they are not going back into the regular queues--after all, we have are going to provide service directly proportional to what people are paying, right? The body politic can surely wait on hold a bit longer, right?
Or had that thought not crossed anyone's mind?
Every time I call the US2/3 desks, I know exactly what I want to do, provide a PNR/record locator to save time, etc. In fact, if electronic upgrades and access to the Q seats ever made it online, I'd only ever call to beat the crowd of a cnxld flight to special services and the rebook.
Something to ponder.
OTOH, you could be pricing that $100 TPA-BOS fare for Maw and Paw Kettle.