- Jul 7, 2006
- 1,484
- 48
As a flight attendant what do they think we do during boarding now? Play cards? :huh: But, this is the memo and new push.
Date: Wednesday, 28 November 2007
To: USAALLMX.F/A
From: **********
Subject: On-Time Every Time
Effective December 4th, US Airways will roll out an awareness campaign aimed
at establishing a permanent standard of on-time performance. This program is
called "On-Time Every Time" and focuses on closing the boarding door 5 minutes
prior to departure.
Starting immediately, you will see posters and publications in the crew rooms
with side-by-side arrival/departure timelines of Airport Customer Service,
Fleet Services, Flight Attendants, and Flight Crew. Although the official
roll out of this campaign is December 4th, you may be asked to close the door
5 minutes early on flights prior to that date.
How do we ensure that we reach this goal on every flight? Work toward having
customers seated and the cabin ready 10 minutes prior to departure so that the
aircraft door may be closed 5 minutes before scheduled departure. Below are
actions to help to accomplish this goal:
*Be in boarding positions, ready to receive passengers 30/35/45 minutes before
scheduled departure, regardless of booking levels. Advise the agents as soon
as you are ready to board.
*Defer relocating customer for comfort and convenience reasons until in
flight,whenever possible.
*Manage carry-on bags by being in the cabin to assist and direct stowage of
carry-on items, as well as pointing passengers toward open overhead bins.
*Read the baggage stowage portion of the General Boarding announcement several
times.
*Once all overhead bins are full, ensure all baggage that needs to be checked
is on the passenger boarding bridge 10 minutes prior to departure. Don't
forget, you will need a boarding pass OR name, destination and seat number for
the bag tags.
*Complete exit row briefing and verification steps as soon as all passengers
are seated, no later than 10 minutes before departure.
*Ensure all carry-on bags are stowed and overhead bins are closed no later
than 6 minutes before scheduled departure.
*Conduct a passenger count only upon the Captain's request, after aircraft
door closure, but prior to beginning the Safety Demonstration (InFlight
Emergency Manual, Chapter 3). DO NOT DELAY DOOR CLOSURE TO CONDUCT A
PASSENGER COUNT.
NOTES:
*All carry-on baggage must be stowed prior to closing the boarding door.
*Passengers are not required to be seated for boarding door closure, provided
they are seated prior to notifying the Captain, "Seated and Stowed".
This is a joint effort with other front line departments to offer our
customers a more reliable product. Your efforts toward this goal are greatly
appreciated.
Date: Wednesday, 28 November 2007
To: USAALLMX.F/A
From: **********
Subject: On-Time Every Time
Effective December 4th, US Airways will roll out an awareness campaign aimed
at establishing a permanent standard of on-time performance. This program is
called "On-Time Every Time" and focuses on closing the boarding door 5 minutes
prior to departure.
Starting immediately, you will see posters and publications in the crew rooms
with side-by-side arrival/departure timelines of Airport Customer Service,
Fleet Services, Flight Attendants, and Flight Crew. Although the official
roll out of this campaign is December 4th, you may be asked to close the door
5 minutes early on flights prior to that date.
How do we ensure that we reach this goal on every flight? Work toward having
customers seated and the cabin ready 10 minutes prior to departure so that the
aircraft door may be closed 5 minutes before scheduled departure. Below are
actions to help to accomplish this goal:
*Be in boarding positions, ready to receive passengers 30/35/45 minutes before
scheduled departure, regardless of booking levels. Advise the agents as soon
as you are ready to board.
*Defer relocating customer for comfort and convenience reasons until in
flight,whenever possible.
*Manage carry-on bags by being in the cabin to assist and direct stowage of
carry-on items, as well as pointing passengers toward open overhead bins.
*Read the baggage stowage portion of the General Boarding announcement several
times.
*Once all overhead bins are full, ensure all baggage that needs to be checked
is on the passenger boarding bridge 10 minutes prior to departure. Don't
forget, you will need a boarding pass OR name, destination and seat number for
the bag tags.
*Complete exit row briefing and verification steps as soon as all passengers
are seated, no later than 10 minutes before departure.
*Ensure all carry-on bags are stowed and overhead bins are closed no later
than 6 minutes before scheduled departure.
*Conduct a passenger count only upon the Captain's request, after aircraft
door closure, but prior to beginning the Safety Demonstration (InFlight
Emergency Manual, Chapter 3). DO NOT DELAY DOOR CLOSURE TO CONDUCT A
PASSENGER COUNT.
NOTES:
*All carry-on baggage must be stowed prior to closing the boarding door.
*Passengers are not required to be seated for boarding door closure, provided
they are seated prior to notifying the Captain, "Seated and Stowed".
This is a joint effort with other front line departments to offer our
customers a more reliable product. Your efforts toward this goal are greatly
appreciated.
Now..let's pass out some paddle ball sets in lieu of pay and get some proper harumphing going on around here!! 