I am interested in how extensive the west training program is for timatics and intl checkin because it seems as if we are consistently denying pax here in clt for having incorrect docs, but their apis has been entered. If you looked at their passport to enter apis, you should be checking timatic to make sure they are eligible to fly.
This is happening more and more. The hubs are not dumping grounds for pax you cant or dont know how to handle. This is taking up seats and costing money. Not to mention the migraines it is giving me
This is irresponsible and these people are taking up seats on flights that other pax or even nonrevs could have had if we had followed up and done our jobs correctly from checkin on.
Yes, the pax should always know what docs they need but it is our responsibility to ensure they actually have what they need with them.
We are wasting seats, fuel and money sending these pax and their bags back on futile trÃps.
This is something completely controllable and avoidable.
We are beginning to send reports so that those agents who sent them from the outstations are accoutable for their actions. The intl planes are taking delays over pos bag match, making our ramp look through a sea of bags for a backpack that someone on the no fly list checked. Why was this person even sent?
Until you have worked above or below the wing of a grossly oversold A330 nearing dep time you have no idea how stressful and frustrating it is to have this happen.
Please, outstations, check your docs because this should not be tolerated.
I also know i spelled responsible wrong and cant edit it. Blackberry, you suck!
This is happening more and more. The hubs are not dumping grounds for pax you cant or dont know how to handle. This is taking up seats and costing money. Not to mention the migraines it is giving me
This is irresponsible and these people are taking up seats on flights that other pax or even nonrevs could have had if we had followed up and done our jobs correctly from checkin on.
Yes, the pax should always know what docs they need but it is our responsibility to ensure they actually have what they need with them.
We are wasting seats, fuel and money sending these pax and their bags back on futile trÃps.
This is something completely controllable and avoidable.
We are beginning to send reports so that those agents who sent them from the outstations are accoutable for their actions. The intl planes are taking delays over pos bag match, making our ramp look through a sea of bags for a backpack that someone on the no fly list checked. Why was this person even sent?
Until you have worked above or below the wing of a grossly oversold A330 nearing dep time you have no idea how stressful and frustrating it is to have this happen.
Please, outstations, check your docs because this should not be tolerated.
I also know i spelled responsible wrong and cant edit it. Blackberry, you suck!
