Passenger Receipts Will Only Be Emailed

[Res]

:down: It never ceases to amaze me, with all the outsourcing and vendor office and mistakes that are being made...dates..times...wrong city destinations booked - not to mention the language issue - the vendor offices can be difficult if not impossible to understand - it amazes me that someone in corporate has come up with another STUPID IDEA ....

If you don't have a computer or email address - - oh well then you are Outta Luck...we can take you money for your purchase although at reservations we REFUSE to mail you a receipt for your purchase.. ..how crazy is this? Not all of America has a computer - now the mistakes and things will not be caught until day of departure -- this is insane, charge them extra for a paper receipt - the requests are few but sometimes they exist....someone in corporate needs to wake up -- ask the res sales agents how they feel about this new policy - It's CRAZY

 

[reznc]

This is part of coming inline with HP policies. To be honest very few people dont have access to a computer today, and on the whole it was a great waste of money.

You work for a LCC, more changes to come.

 

[MarkMyWords]

Isn't that the HP way?

Me thinks this is another Mirror Image policy.

 

[reznc]

MMW, you are correct. They are running the place, their rules. Wait until the fare rules are in place - dont forget LCC.

 

[ringmaruf]

Isn't that the HP way?

Me thinks this is another Mirror Image policy.

[post="302810"][/post]​

Of course. It's that cool western efficiency.

 

[MarkMyWords]

Well, they were closer to making money then we were.....so they must be doing something right.

 

[RowUnderDCA]

I always get my receipt at check in, usually from a kiosk. No problem.

 

[reznc]

I agree Row, this is the 21st century, and we need to adapt to it

There are all ready alot of good changes,e.g. no Sat. night stay on DM award bookings. I personally think the "No pets" rule is great. I dont know how many irates I have had to deal with because I would not confirm their precious in the hold. Unaccompanied minors makes sense; cost effective and IMO if they cant fly on their own a family member should be accompanying them.

 

[ringmaruf]

Well, they were closer to making money then we were.....so they must be doing something right.

[post="302821"][/post]​

Hey, I'm sure that they're doing lots of things right. But they're not doing *everything* right. There have to be just a few things that US does better, but it sure seems to me right now like they're going to be ignored.

 

[jcooke]

When booking Intl itineraries over the phone, I've always gone off of the virtuallythere itin's even when Res has sent me the paper confirmations.

I would say this falls under the same lines as paper ticketing - only when necessary / requested it should be used.

-JC

 

[WestCoastGuy]

There have to be just a few things that US does better, but it sure seems to me right now like they're going to be ignored.

[post="302834"][/post]​

I think it goes with the territory......cheap fares...cheap service. A lot of things we used to do as a "full service" airline, are now out the window. Just part of the business model now. Give them everything or give them little, it doesnt matter to me as long as I get my check every 2 weeks. Most of us don't make the rules, we just part of the "hired help".

 

[rjh]

I liked one thing that AirTran does. Instead of printing boarding passes on typical ticket stock; instead it looks like a receipt that comes out of a cash register. The copy the station keeps is separated from the passenger copy, so not only is it chepaer to produce, it saves time by not having to bend & tear at the perforation.

 

[hp_fa]

I don't know if U does it, but AWA allows passengers to print boarding passes at home. That way they save on agent time at the airport and use their own paper and ink.

 

[ringmaruf]

I think it goes with the territory......cheap fares...cheap service. A lot of things we used to do as a "full service" airline, are now out the window. Just part of the business model now. Give them everything or give them little, it doesnt matter to me as long as I get my check every 2 weeks. Most of us don't make the rules, we just part of the "hired help".

[post="302838"][/post]​

I don't mean "better" in terms of the US product, I mean better as in "more profitable".

And none of the changes so far affect me even a little bit, so I'm not complaining about some perk I'm going to lose.

 

[USFlyer]

This change makes complete sense to me. Your reservation is viewable online via virtuallythere.com, most business travelers use corporate agencies or have e-mail and receipts are available from the kiosk should you not have e-mail.

One thing the kiosk needs to do is print out all receipts on a given PNR. I frequently change tickets, and the kiosk only prints the receipt for the last A/C. I always need to ask an agent to print all of the receipts.