I had a elderly couple on my PHL flight today connecting to Manchester, England. They questioned if the flight to PHL was on time since they had a problem on the flight inbound. Even after being told it was on time they still had worried looks on their faces. Seems they missed their flight to TPA from PHL because of the security backup at Terminal A after clearing Customs and Immigration. They went to the front of the line when time was running close for their connection and were told to go get back in line. No one bothered to mention the option of going to the other terminals to clear and I guess no one in PHL has a handle on this problem any more now than when it was mentioned here shortly after the new terminal opened. SOMEONE needs to look into the matter and get a plan in order. If TSA isnt going to open up any more security lanes (whether they dont have the staffing or the room to in A terminal), then SOMEONE in PHL needs to have someone there to direct customers or have signs directing connecting customers to head out into the elements and down to the other concourse to clear so they at least make their connecting flight. I can't believe this is STILL HAPPENING. I know CCY lurks here, why haven't you guys directed SOMEONE in PHL to get something done about this? Stupid little things that COULD BE CORRECTED or ALLEVIATED still go unchecked after months of complaints from customers and WHATS BEING DONE TO MAKE IT BETTER FOR THEM? How about running the airline this week?