Question About Fas Using Computer At Gate.

[AgMedallion]

I notice that FAs frequently log into computer terminals at gates and often get printouts. Are they checking on their future schedules, checking on swaps (if AA allows that...I'd assume they do) or what? Just curious.

 

[ArtTang]

AgMedallion:

Good question: There are many reasons f/as may use computers at the gates: to check gate changes involving their aircraft or what time their aircraft is scheduled to land, changes in their work schedules (f/as are often 'reassigned' in the middle of a trip), their trip trades, to send messages to crew schedule, to check the status of weather, passenger loads, etc... We are not able to access e-mail or personal websites. We try to use computers that are behind the counters or out of the public's view, but often there are no other computers in the vicinity. Passengers often come up to us seeking assistance which we try to provide, but often we cannot. For example, agents are the only employees who can assist passengers with seat assignments, flight or schedule changes, etc... I understand some passengers may feel a f/a is unwlling to cooperate or offer assistance, but I always try to help. If I cannot help, I apologize and explain that only an agent can perform the given task, and I redirect the passenger to the appropriate counter.
Hope this answers your question.

Art Tang
MIA

 

[StraaightTaalk]

I notice that FAs frequently log into computer terminals at gates and often get printouts. Are they checking on their future schedules, checking on swaps (if AA allows that...I'd assume they do) or what? Just curious.

And why would you want this information???? What difference does it make what they are pulling up?

 

[orwell]

And why would you want this information???? What difference does it make what they are pulling up?

Do the words "just curious" mean anything to you?

Remember - just because you're paranoid doesn't mean they're not all after you!!!!!!

 

[s80dude]

Agents and FA's all look the same in our uniforms, so if I am using the computer at the gate, I know I am fair game for questions and try to answer them if I can. I can easliy look up a gate or find out departure times.

Some flight attendants just ignore the passengers though.

 

[StraaightTaalk]

Do the words "just curious" mean anything to you?

Remember - just because you're paranoid doesn't mean they're not all after you!!!!!!

If Agmedallion is "just curious" about what flight attendants are pulling up at the gate, then s/he has got too much time on her/his hands.

 

[TransWorldONE]

Do the words "just curious" mean anything to you?

Remember - just because you're paranoid doesn't mean they're not all after you!!!!!!

If Agmedallion is "just curious" about what flight attendants are pulling up at the gate, then s/he has got too much time on her/his hands.

:down: another wonderful representative of AA

 

[AgMedallion]

And why would you want this information???? What difference does it make what they are pulling up?

Who the hel* rattled your cage? I hope you're never one of the FAs on my AA flights, because you sound like a real sh*thead, pardon my French. :down:

 

[L1011Ret]

Jeeze, I hope passengers do not read these threads, they'll never fly AA again. Some of responses displayed by a very, very few crewmembers makes me wonder if they are sane enough to fly airplanes or evacuate them if need be.

 

[FWAAA]

Jeeze, I hope passengers do not read these threads, they'll never fly AA again. Some of responses displayed by a very, very few crewmembers makes me wonder if they are sane enough to fly airplanes or evacuate them if need be.

Don't worry, every time a FA on a 763 bitches out a front-cabin pax seated in HJ for walking thru the galley to get to the lavatory with the overused "security card" the passengers get the same treatment as if they had read this thread (or many others on this website).

I fly AA a lot. 172k paid miles last year. The things said on this site often pale in comparison to what is loudly said in the galleys, often loud enough for all to hear.

Working at Walmart must suck, but rarely do the "associates" there make the customers so painfully aware of how much they hate their employer. So how come airline employees let on so much?

 

[Garfield1966]

Do the words "just curious" mean anything to you?

Remember - just because you're paranoid doesn't mean they're not all after you!!!!!!

If Agmedallion is "just curious" about what flight attendants are pulling up at the gate, then s/he has got too much time on her/his hands.

Curve Talker!!!!! I thought you crawled under a rock somewhere. Sounds like who ever let you out did not make sure you were on your meds.


AgMedallion,

Sorry about his reaction. I am hoped he is not par for the course but as FWAAA indicated in his post, I fear there may be just a few too many like him out there in the wild.

 

[upsilon]

I am a long time 3mm AA pax and have been a poster on the predecessor of this BB long before the date on the left, and on the now-closed Plane Business BB before that.

I long ago realized that many (if not most) of the FA posters are not representative of the FA with whom I fly on AA, my airline of choice. My experiences with cabin crew on AA are way over 90% pleasant and in keeping with normal human interactions with me as a customer and them there for safety and to make my flight as 'comfortable' as they can.

There are a few FA that post here who vent their spleen against their employer (AA) in such a vitriolic way that it is difficult for me to believe they are able to control these same emotions when in a difficult situation with a pax.

But I am always heartened by the FA posters who are obviously here to inform, be informed and exchange views in a constructive and objective dialogue.

For that reason, I return here almost daily. But, I long ago learned to scroll down past the known 'nothing but negative' posters to those with a record of bringing something to the table.

 

[AAquila]

I was at LAX recently waiting for my flight when I noticed a F/A using a terminal and no sooner did she start making her entry when along came a pax and asked the F/A questions regarding her reservation. The F/A responded that she wasn't working there and pointed the passenger towards another agent. The passenger seemed distressed. Moments later at another gate a second officer was going through a similar exchange with another passenger. My point is..... AA should set up terminals in common areas away from the passengers for the exclusive use of the traveling employee.

AA should insure that the passengers not be given the false impression that the in-flight crew is not sure of where they are or where they're headed.

 

[AgMedallion]

Do the words "just curious" mean anything to you?

Remember - just because you're paranoid doesn't mean they're not all after you!!!!!!

If Agmedallion is "just curious" about what flight attendants are pulling up at the gate, then s/he has got too much time on her/his hands.

Curve Talker!!!!! I thought you crawled under a rock somewhere. Sounds like who ever let you out did not make sure you were on your meds.


AgMedallion,

Sorry about his reaction. I am hoped he is not par for the course but as FWAAA indicated in his post, I fear there may be just a few too many like him out there in the wild.

Don't worry, I'm absolutely loyal to AA. I'm currently Platinum AAdvantage after fleeing from Delta Airlines and their new "enhanced" Skymiles program where Skymiles members using low fares are screwed, award availability to many desirable places is non-existent, and you'd better not expect any food in coach, even on looooong flights (like red-eyes from HNL-SFO where I got NOTHING to eat (zip, zilch, nada, bupkus). AA is fantastic in comparison and I'm making a run at Exec Platinum because of the new first class upgrade program. You AA employees might have some legitimte gripes against your mgt (like Carty's protected pension while he's asking employees for pay/benefit reductions), but they absolutely shine in comparison to mgt at some of the other airlines. I realize that every company has some as*hole employees like StraaightTaalk apparently is. Why should AA be an exception? Maybe your health insurance program should provide better prescription drug coverage for meds like Prozac, Valium, Quaalude (hey, it's even got an American Airlines type spelling!), Librium, whatever! Then StraaightTaalk might have a better attitude. 🙂

 

[aaflyer838]

As an agent, people are always asking me if i am a flight attendant. I think in their eyes we all look the same, so I can see why people would ask flight attendants to change their seats, print boarding passes, etc. etc.