Report: Wchr pax not assisted

[Dont call me Shirley]

There has to be more to this story:

Not a very well written article (no surprise). It says this happened in Mass, no city given. That the man had to crawl down stairs and across the tarmac makes me think it was not Logan, but a express station (maybe Nantucket or Martha's Vineyard?).

http://www.huffingtonpost.com/2013/07/26/delta-makes-passenger-crawl_n_3654571.html



Hawaii man says Delta Air Lines forced him to crawl down the aisle of its planes and across the tarmac to reach his wheelchair several times during a trip in July 2012, according to a lawsuit filed in federal court Tuesday.
Baraka Kanaan, a nonprofit head and former philosophy professor, says one of the incidents happened last summer when he was en route to Massachusetts from Hawaii via a series of Delta Air Lines flights.

 

[WorldTraveler]

don't know about this report but DL has paid fines to the DOT for failure to provide wheelchair service as they are supposed to and I'm sure there were cases that involved things that should not have happened... not sure about pax crawling across the ramp... but ...
ON every flight I have been on, I have seen plenty of wheelchair attendants, wheelchairs lined up on the jetways with passenger names on them, and wchr passengers boarded first if they are in the gate area if they are there and flights holding for wchr pax if they arrive late in the boarding process.

I'm sure there are people who are trying to look for cash as a result of the DOT's actions against DL although I'm not sure DL can sound the "all clear" on its WCHR procedures relative to DOT regs just yet.

 

[traderjake]

According to the suit, filed on July 23, in U.S. Federal District Court in Hawaii, D. Baraka Kanaan claims that on July 26, 2012, he was scheduled to take a series of Delta flights from his home in Hawaii to Nantucket Island in Massachusetts to attend a conference.

Mr. Kanaan, who suffers partial paralysis of his legs stemming from a car accident in 2000, claims he called a Delta customer service representative several weeks before his scheduled trip to let them know about his disability, and that he would need a lift to get onto the airplane and an aisle chair to get him to his seat.

http://www.dailymail...-best-suit.html

 

[WorldTraveler]

The OP got it right in the first post

There has to be more to this story:

Since there is a lawsuit involved, the rest of the story likely won't make the media.

Who knows what actually happened but it is very hard to believe that any airline, let alone a group of human beings, would tell a person to drag themselves down the aisle of an aircraft and across the ramp while standing by doing nothing.

I'm sure we won't see anyone comes forward to post the final outcome of this case... doesn't really matter which airline is involved, the media never comes back to report on how the case was settled.

 

[traderjake]

Upon his return home, a Delta representative offered him 25,000 "sky miles" as compensation, which he refused, the suit states.

http://www.chron.com/news/houston-texas/houston/article/Delta-accused-of-forcing-paralyzed-man-to-crawl-4689616.php?utm_source=WhatCountsEmail&utm_medium=newsmail&utm_campaign=NewsMailDaily%20NewsLetter