The only transfer agents who should be reissue untrained are those with high seniority who were able to keep "putting off" the class until the last minute, and hence were never called to training, or their office closed(2001) before training finished...does this about cover whom you are speaking about?
I felt the same way except I was one of older workers, and was reissue trained. I told my superviser many many times what a waste on money this was for gen sales makeing 21 an hour not even to be dividend trained much less reissue trained. I really don't know what the fuss was about reissue.
What ever happened to the more you know the more you make. These people making 12 hour were the suckers of the bunch. The older reps thought they were about that kind of work. Thanks to the union contract, everything was by low seniority. God forbid anyone with high senirorty would have to take a class. With so many calls on hold don't hold your breath for reissue classes.