Reservation and ATO/CTO agents

tadjr

Veteran
Aug 19, 2002
3,511
100
TPA
www.airlineforums.com
No. Not as long as the current rate of pay or proposed pay stands. Its part of the job and you are getting paid to do a job. If the pay had been cut big time, then something along the lines of COs plan might have worked, but there is no need for that now. Just collect what you are supposed to collect and everyone will benefit in the end.
 

1ab

Advanced
Aug 21, 2002
147
0
Should agents that duties includes ticketing(for cash transaction) collecting change fee and and/collect chgs and now stand by fees and other chgs on a daily basis be given a percentage of transactions in their ATAC''s say 1% hell i would settle for .5% ?
 

ClueByFour

Veteran
Aug 20, 2002
3,566
37
www.usaviation.com
[blockquote]
We need to put slot handles on the kiosk machines, maybe more people would start using them then.
[/blockquote]

Just out of curiosity, do people really ignore them? I know at PIT, there is usually a line to get to them. I try to use them when I can, but if you upgrade (not yet CP) or change the reservation in the least little bit (or so it seems) it tells you to see an agent.
 

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