Sand Castle.... Time to Run the Airline

Hope777

Veteran
Aug 19, 2002
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www.usaviation.com
It is High time the Boys and Girls over in the Sand Castle Start Running this Airline and forget about the Delta Buyout. Most Stations, ours included are falling apart at the seems. Our Outbound Baggage System has been inoperative for Days and the only excuse our Manager can give us is that Tempe is Busy with the Merger and NOT the Day to Day operations of USAirways. Enough is Enough. He claims, not only are We having Major Problems but so is PHL and other Stations in the Northeast. It feels just like the UAL/US crap with Wolf.
Doogie, Boy Wonder, or whatever you want to call him, GET OFF YOUR A$$ and run the Airline of Today....Not Tomorrow.
 
When the dark side overwhelms me, I wonder if dougie is using DL to distract folks from current negotiations?

Or, "I need you to give to make the DL deal happen, and we'll give it back after the merger."

Just 'cause you're paranoid doesn't make the green weenie go away!
 
It is High time the Boys and Girls over in the Sand Castle Start Running this Airline and forget about the Delta Buyout.
Agreed....we need a guy to run an airline....not a deal maker. And please !!! tell Ms. Corporate Communications to stop googling the financial news and telling us what analyst are saying about the Delta merger. We can do that on our own....and they pay you how much?
 
It is High time the Boys and Girls over in the Sand Castle Start Running this Airline and forget about the Delta Buyout. Most Stations, ours included are falling apart at the seems. Our Outbound Baggage System has been inoperative for Days and the only excuse our Manager can give us is that Tempe is Busy with the Merger and NOT the Day to Day operations of USAirways. Enough is Enough. He claims, not only are We having Major Problems but so is PHL and other Stations in the Northeast. It feels just like the UAL/US crap with Wolf.
Doogie, Boy Wonder, or whatever you want to call him, GET OFF YOUR A$$ and run the Airline of Today....Not Tomorrow.

It's not Doug's job to fix every little problem at every station. if you are falling apart at the seams, then go to work and fix your problem.
 
It's not Doug's job to fix every little problem at every station. if you are falling apart at the seams, then go to work and fix your problem.


Great advice boy wonder. Seriously, I've come across decomposing dog carcases that are less offensive to the senses than you are.
 
It is not CLT, he has posted where he works before.

If he wants to post it, that is his judgement, get off his back.
 
Must be CLT, Baggage belt system broke down today, Jet ways did not work. Fun time!!!
Presumably due to the power failure in west Charlotte today:

Power restored to more than 6,000 in Charlotte
RICHARD RUBIN
[email protected]

Power was restored just after 3 p.m. to more than 6,000 Duke Energy customers in west Charlotte who lost power because of a transmission problem, said company spokesman Tom Shiel.

The outages were in an area between South Boulevard and Little Rock Road.

A contractor not working for Duke damaged a powerline near a substation off Rozzelles Ferry Road, Shiel said. No one was injured.

Jim
 
I know someone who is a Senior Manager at CHQ and who primarily supports the field stations. He started working on the US/HP integration in general and then more specifically on GITP (Global Infrastructure Transition Program - a.k.a. the computer upgrade project). Works ungodly hours and does excellent work. Once things started running a bit more smoothly with GITP and he finally got a chance to do his "real job," he was told to drop everything and run and re-run numbers for the DL merger effort.

He was so looking forward to getting back to "his" station managers, who are both his internal customers and friends. Especially getting back to requests from the East station managers for the tools they need in the stations and in order to do their jobs. But he hasn't had time to tell them he's been pulled off his regular job, so the Station Managers are feeling ignored by CHQ again.

A lot of the East station managers have not been trained as to the new administrative procedures, which are all West procedures. They're not bad procedures, just new procedures. In fact, many of these West procedures are superior to the East procedures. Funds are watched closely; everything has to be justified in advance of disbursement; there are paper trails.

Airport Customer Service holds divisional meetings in Tempe at least quarterly, but the East Station Managers still don't know where to send expense reports and invoices. Apparently the ACS Divisional meetings are all spent talking about baggage. Baggage is important, duh, and it's great that Station Managers from Honolulu to Rome converge upon Tempe to talk about baggage 24/7. And, surprise, the Station Managers are not always pointing the finger at PHL and/or Express!

But what is happening is that when the Station Managers get back to their stations, they are too busy trying to figure out how to pay vendors - vendors the legacy US Airways screwed in bankruptcy - on time. Heck, they're too busy trying to figure out how to pay their own employees on time.

The Station Managers don't know how to run p-card reports. They don't know how nor to whom to request a move of a simple bag tag printer (a "MAC" to the "TAC"?). The Station Managers nor the Station Administrators don't know how to code their invoices ("I don't even know what my cost center is, let alone what nominal to pick from this list!") nor where to send them ("Mark Center closed when?"). They call ACS Finance or AP for direction, but these departments don't get back to them because these departments are so overwhelmed with all the extra work from having gained so many stations in so little time.

Anthony Mule needs to have a trainig session for all Station Managers as to the new procedures for Purchasing, Payroll, Accounts Payable, Facilities, and IT requests. Mr. Mule needs people from these departments to present to the Station Managers directly, and not have the Station Managers be told to ask their senior manager or send their question to ACS Finance or Airport Services.

Then the Station Managers will leave the next Divisional meeting knowing clearly what to do and not waste time trying to find answers from CHQ about how to perform administrative tasks. They'll have time to prevent baggage mishandlings and RUN THE OPERATION instead of writing reports AFTER the baggage mishandling.

Sure, writing reports about baggage and meeting in Tempe every quarter to discuss baggage sure does make it look like the America West management is better than the legacy US Airways management at addressing the baggage problem. But it doesn't solve the root cause of the problem, which is that you have Station Managers who are sitting on conference call after conference call and writing reports and trying to find out answers to simple questions than out there looking at the operation.
 
Our Outbound Baggage System has been inoperative for Days and the only excuse our Manager can give us is that Tempe is Busy with the Merger and NOT the Day to Day operations of USAirways.

IF this was CLT, the power outage would not explain the "Days". (Sorry BB as I respect your every post very much)
This post had to come from a front line...station ...employee that has to deal with these things everyday. Day after day will wear you down til you are ready to give up. Until you have walked a mile in their shoes dont be so hard to judge them.

IFManagers are telling their employees that the merger is the problem, then they are just passing the buck and as always taking NO blame. JMOI. <_<