swagalleyhag,
"so I'm sure you've asked why Southwest continued to hire like crazy for the year or so following 9/11, even while there was little to no attrition, no new cities, and no new airplane deliveries."
Actually, I can answer that question for you, just so there's an understanding of "the other side of the story."
After 9/11, more Ground Ops employees were needed for security reasons. Remember, for a good while there, the airlines were responsible for I.D. checks at the security checkpoints, dump searching baggage, and handwanding the selectees at the gates. Those things required additional headcount, which Southwest had to hire. At the time, management really didn't have much of a choice. Even sending out a lot of volunteer employees from headquarters to help with security procedures wasn't enough, as many Ground Ops employees were still having mandatory overtime. It was chaotic, and in order to maintain good customer service, SWA had no real choice but to hire. What else could have been done?
As I understand, hiring in Res after 9/11 was minimal, and done largely to fulfill needs on certain shifts. In retrospect, was it the right thing to do? I don't know. I'm hesitant to cast stones at them, as I can guess that there are lots of factors that go into any decision to add (or even fill) positions within a particular department. Knowing Gary Kelly as being the cost-saving guru that he is, I can't see him approving headcount just "because." So I can't speak with much knowledge about that.
And personally, I don't agree with JS. Our most senior employees who make the most money are some of the most incredible people I've ever met. They've been with this airline a long while, and they have a lot of knowledge and bring a lot to this company. To get rid of those people would be detrimental to Southwest in the long run, IMHO. Plus, I think any overstaffing in Ground Ops will soon resolve itself due to additional aircraft and opening of new cities. I've heard amost all the employees opening PHL are transfers from other cities.
So anyway...there you have it.