This is not like Delta

eolesen

Veteran
Jul 23, 2003
15,707
9,341
Meh. JD Powers is a pay-to-play survey. Look at the sample sizes and you'll see how oversampled the top carriers are vs. the bottom.
 

Kev3188

Veteran
Oct 5, 2003
18,494
9,448
Right in the middle.
DL was obsessed with winning the JD Powers award for years. I'm not overselling it when I say that it was talked about daily. Then we actually won it. And it felt totally underwhelming. Kinda like when a dog catches the bumper. Now what? And we rarely hear much about it at all anymore.
 
OP
S

swamt

Veteran
Oct 23, 2010
12,478
4,835
I am sure Delta will get back on top again. Not really sure why or how JB moved in front of Delta, but would be an interesting topic. knowing what the causes were.