TWA res migration into SABRE

Aug 20, 2002
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www.usaviation.com
Those of you who peruse the US forum will know that the carrier recently integrated the US Sabre res system with the old HP QIK/SHARES system. You will also know that the "mirgration" was a disaster in many ways.

Leaving aside the issue of QIK/SHARES being vastly inferior to Sabre, there were many problems with the integration itself: "Lost" PNRs, E-tkt's not "in sync", very poor training, and more. I'd like to ask this forum's posters about their recollections of the switch from TWA's res system (sorry, I don't recall the name, PARS?) with SABRE in 2001.

(Has it really been that long.)
 

eolesen

Veteran
Jul 23, 2003
15,740
9,348
I don't recall any of the sort of problems that US/HP had with migrating either TW or QQ into Sabre. Perhaps OC had a few more issues, but I wasn't around then.

Sabre and PARS are essentially the same file structure at the core, (as are Sabre and Apollo/Galileo), so migrating data between the two systems wasn't as complicated.

I think the bigger problem was that both airlines migrated -- EDS created a new partition within Shares B for the combined US, so not only did they lose stuff from Sabre, they also lost some stuff from the HP partition in Shares.
 
As a former TWA pilot I think the switch went fairly smoothly. It was like switching from our Windows 57 to AA's Windows 57. When we were about to switch from Pars/Cams to Sabre we were sent to a class (mine was at Hanger 12 at JFK) and given enough info to get our flight paperwork. The switchover actually went pretty smoothly.

I jumpseat on USair commuting and I notice the agents bitching about the AWA system. They say they can't do certain things that they could do on Sabre. I think their biggest problem is lack of training.
 

eolesen

Veteran
Jul 23, 2003
15,740
9,348
It's not just inadequate training... There's a sizable gap in functionality, and not everything that was previously automated in Sabre has a manual workaround in Shares.