United decides to screw loyal Australian customers

mgason

Newbie
Dec 2, 2021
2
0
I am a many times 1k, Million Miler, loyal United customer. Prior to Covid I had earned 480 Plus Points.
I am an Australian and I recently received this response to a request for an extension of my hard earned Plus Points..."there will be no extension on the current PlusPoints. To be fair to members who have earned new PlusPoints this year, the expiration date on the PlusPoints is not being extended for anyone"

BUT as United is perfectly aware flying out of Australia has not been permitted since March 2020 without a special emergency permit for which I and almost no one was eligible.
Also United cancelled all of its flights from Melbourne, Victoria to the USA.
Travel between states in Australia has not been permitted. Even if I could have obtained an emergency permit to travel, I was not allowed to travel to Sydney NSW, the only place from which United provided limited flights.
The new rules are clearly very unfair to any of Australian customers. The special situation of Australian customers needs to be responded to.
 

eolesen

Veteran
Jul 23, 2003
15,570
9,300
To be fair, United didn't put those restrictions on travel in place, your government did...
 
OP
mgason

mgason

Newbie
Dec 2, 2021
2
0
True. United also stopped flying to and from my location though. I think my point is loyalty should go both ways after all of these years and my literally having sat on a United plane for over a million miles. 40 times around the equator and hundreds of thousands of $.
 

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